The Field Service Supervisor is a working field leader who supports the safe, high-quality delivery of service to CIS customers. You will provide daily leadership to Service Technicians while actively performing technical service work — calibration, preventative maintenance, troubleshooting, repair, and installation of industrial weighing equipment — ensuring every job is completed safely, efficiently, and in accordance with CIS operational standards. Working closely with the Area Operations Leader, you drive daily execution, support technician development, reinforce service quality, and help deliver exceptional customer experience. This role is the primary field leadership resource for technicians and an important step in the CIS operations leadership career path. When this role is working well, technicians are supported, coached, and held accountable; service quality is consistently high; and customers trust the work CIS delivers — because Confidence Starts Here ESSENTIAL JOB FUNCTIONS The functions listed below are considered essential to this role. Safety Leadership Promote and reinforce a safety-first culture through leadership by example. Ensure technicians comply with all company safety policies, customer requirements, and regulatory standards. Conduct field observations, identify hazards, and implement appropriate risk controls. Support incident investigations and corrective actions. Ensure required PPE, tools, and equipment are properly used and maintained. Field Service Execution Perform calibration, preventative maintenance, troubleshooting, repair, inspection, and installation of industrial weighing equipment and related systems. Work alongside technicians to support complex jobs and ensure efficient service delivery. Provide technical leadership and assist with difficult troubleshooting. Ensure technicians arrive prepared with proper tools, documentation, and equipment. Team Leadership & Development Lead and support Service Technicians in daily field operations. Coach technicians on technical skills, safety practices, customer interactions, and company expectations. Support onboarding, training, certifications, and technician development. Reinforce accountability for productivity, quality, professionalism, and attendance Provide regular performance feedback and development recommendations to the Area Operations Leader. Promote teamwork and a positive culture built around the CIS Core Values. Daily Operations Support daily execution of preventive maintenance, break/fix service, emergency response, and installation work. Own and maintain the branch service schedule, assigning and adjusting technician jobs to meet customer commitments and business priorities. Assist with technician coordination and schedule execution to meet customer commitments. Monitor workload and communicate resource needs to the Area Operations Leader. Ensure work orders are completed accurately and submitted timely. Verify service notes, labor reporting, compliance documentation, and customer signatures are complete. Customer Experience Develop and maintain strong customer relationships. Communicate professionally regarding work scope, progress, and completion. Assist in resolving customer concerns and escalate issues when appropriate. Identify opportunities for equipment upgrades, repairs, preventative maintenance, and additional services, communicating opportunities to the Area Operations Leader and Sales team. Quality & Compliance Ensure service work meets CIS quality standards and customer expectations. Verify compliance with applicable weights and measures requirements, customer specifications, and regulatory standards. Support continuous improvement initiatives focused on service quality and operational efficiency. Ownership & Accountability Demonstrate ownership of daily field execution and technician performance. Support branch productivity and service quality objectives. Reinforce accountability for customer satisfaction and operational excellence. Maintain all required certifications and licenses, including CDL when applicable. EDUCATION, EXPERIENCE & QUALIFICATIONS Education High school diploma or GED required. Associate degree or higher in electronics, industrial maintenance, or related field preferred, or equivalent experience. Experience Minimum five (5) years of industrial field service, maintenance, or related technical experience. Demonstrated experience leading or mentoring field technicians. Experience troubleshooting and diagnosing electrical, mechanical, and electromechanical devices, including newer and rapidly evolving technology. Experience with new equipment installations. Experience working on construction sites and around heavy equipment preferred. Experience with safe lifting and rigging practices preferred. Preferred Previous supervisory or team lead experience. Experience with industrial weighing systems, related industrial equipment, or the weighing/metrology industry. Experience using service management, ERP, or mobile field service software. CDL or ability to obtain one; where a CDL is required for this role, a current DOT medical certification must also be obtained and maintained. Technical Skills Ability to calculate capacity, division size, and tolerances, and to convert measurements, to perform required customer calibrations. Ability to read digital and analog meters and weighing devices. Strong mechanical aptitude and working knowledge of electrical theory. Fully capable of reading, writing, speaking, and understanding the English language, in order to read safety protocols and calibration specifications and communicate clearly with customers and team members. Proficient with MS Office, ERP and CRM systems, and work order/service dispatch platforms. Comfortable working independently with little direct supervision, and equally effective leading and working within a team. Additional Requirements Must pass drug and background screening to meet CIS and customer requirements, in accordance with applicable federal, state, and local law. Must obtain and maintain forklift certification in accordance with OSHA requirements. Willingness to work overtime as business needs require
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will do Are you someone who has a passion for working in all service and customer satisfaction related activities to ensure ongoing customer loyalty? If yes, please continue to read more to learn about this exciting opportunity within our Uptime and Customer Support organization. We are excited to announce that we are hiring a National Fleet Service Manager. This role is to function as the company’s service representative for selected national accounts, by providing the liaison, coordination, follow-up and technical knowledge to ensure prompt solutions for technical concerns. Will also interact with company personnel in Parts, Service, Reliability, Engineering, and with outside vendors. This position requires representation of the Volvo, Mack and demands a high degree of confidentiality of each brand. Your responsibilities in this role will include (but not limited to): · Be the expert on maintaining on ongoing relationship with assigned National Fleet Account to secure future business. · Manage complex problems with accounts. · Research, evaluate and recommend new service options or upgrades that will meet customer needs. · Provide technical solutions to customers’ product concerns. · Provide guidance and approval of special goodwill expense for product performance corrections to customer's out-of-warranty product concerns · Ensure the implementation of servicing support programs and Safety Recalls. including service contracts, purchased coverage, preventative maintenance · Promote usage of appointed programs such as Asist, Fleet Preferred to drive CEM index. · Coordinate all activity between sales, parts, and factories to reduce quality concerns and to maintain customer satisfaction. · Utilize compiled service data and soft products to add value and improve customer profitability. · Prepare business review data and presentations for other Fleet Service Managers in the group. · Coordinate with internal reliability groups to monitor emerging issues and informing the Fleet Service Managers and other field representatives, with monthly reporting. · Participate in paper pilots and vehicle pilot reviews. Make recommendations to vehicle specifications in order to improve reliability and reduce warranty cost. · Assist in investigations of complex product problems and provide accurate product reports · Ensure the prompt resolution of customer complaints, monitoring assigned fleets Asist portals. · Schedule and hold monthly review conference calls with assigned accounts. · Provide technical training for fleet technicians when necessary. · Maintain good customer relations with existing assigned fleets as well as conquest customers. Who are you? Critical Competencies · Strong oral and written communication skills. · Change Facilitation · Ownership/Accountability · Analytical Skills · Problem Solving/Decision Making · Technical/Functional Expertise · Selling Intangible products · Negotiation Skills · External Relationships/Networking · Lead with passion by valuing and respecting the opinions and ideas of others, show empathy and genuine care in all interactions, embrace diversity by engaging and including everyone at every level. · Perform with purpose by articulating clear goals and expectations through open, authentic, and frequent communication/feedback. Empowering the team to take decisions and recognize successes and learn from mistakes. Prioritize and deliver results that make a difference to our employees and our customers. · Transform with vision by looking for better ways and outcomes, embrace change and have a sustainability mindset Education/Experience: · Bachelor’s Degree in Engineering or business-related discipline preferred · Associate degree in Diesel/Automotive Technology or equivalent experience required You will also have experience with the following to be the best candidate: · 10 years of automotive industry experience, preferably in a service or maintenance related role · Minimum 2+ years of experience in dealership operations or in a position with direct dealer interface · 5 years of customer service experience · Automotive Technology knowledge required. · Thorough knowledge of complex truck systems and how to repair them. · Understanding of retail truck business. Other Requirements: · Extensive travel can be required – up to 70% · Candidate that is expected to live within the territory Ready for the next move? At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $128,300 - $158,400 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. In addition to a solid package of compensation and benefits, plus you will enjoy: • Competitive medical, dental and vision insurance. • Generous paid time off. • Competitive matching retirement savings plans. • Working environment where your safety, health and wellbeing come first. • Focus on professional and personal development through Volvo Group University. • Programs that make today’s challenging reality of combining work and personal life easier. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront. By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires following correct bagging procedures, providing carryout and parcel pickup service, loading merchandise into customer vehicles, and returning shopping carts into the store. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 16 years of age. PERSONAL SKILLS. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English. MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers. REASONING ABILITY. Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS. Complete Company's training including but not limited to: new hire orientation, customer service network, safety, bagger technical skills, and product knowledge. PHYSICAL DEMANDS. The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and smell. The individual is occasionally required to climb or balance and stoop, kneel, or crouch. The individual must regularly lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision and depth perception. WORK ENVIRONMENT. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The individual is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate. Additional Information Posting Date: Sep 2, 2026 Compensation Benefits You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy.
Quanex is looking for Assemblers-1st shift to join our team located in Thomasville NC.The Assembler is responsible for operating a multiple port – turn style automatic screw dispensing machine, loading individual parts for attachment. 1st shift hours are 7:00 am - 5:00 pm.We Offer You! Competitive Salary and bonus potential401k with 5% company match, yours to keep after 2 years15% immediate return if you participate in the company's ESPPMedical, Dental, Vision PlansEmployer paid disability plans...
GENERAL PURPOSEOperate machinery and perform activities related to bagging and debagging bottles (placing and removing bottles from protective bags) to maintain the integrity and cleanliness of bottles. Review bottles to ensure they meet quality standards before being filled, labeled, or further processed in the production line.Job Duties And Responsibilities Operate bagging and debagging equipment and maintain flow of production Handle products carefully to avoid damage during the bagging and d...
Goodyear Automotive Technician – Join a Team that Values Your Skills, Your Service, and Your FutureLocation: Multiple U.S. Auto Service CentersJob Type: Full-time | Flat-Rate with 75% Hour GuaranteeWhy Choose GoodyearGoodyear is committed to supporting your physical, mental, and financial well-being—on the job and at home. Below you'll see how our 2025 Benefits Highlights fit into each part of the interview. Use these questions to learn about a candidate's skills while showcasing the rewards of...
Who We Are Genesis Products is a fast-paced, rapidly growing organization looking for new talent to join our team! At Genesis, our most valuable resource is our personnel. With a dynamic, rewarding, and positive work culture, we truly are a people-powered business. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.What You Need to Know Genesis Products is seeking a Manufacturing Associate to support material handling and other manufacturing oper...
The Field Service Supervisor is a working field leader who supports the safe, high-quality delivery of service toCIS customers. You will provide daily leadership to Service Technicians while actively performing technicalservice work — calibration, preventative maintenance, troubleshooting, repair, and installation of industrialweighing equipment — ensuring every job is completed safely, efficiently, and in accordance with CIS operationalstandards.Working closely with the Area Operations Leader,...
The primary purpose of this position is to provide technical support to the production area by researching, designing, facilitating testing, and technically documenting the feasibility of device construction and processing as it relates to new and or changed production. - Interface with quality engineering and operations personnel to investigate nonconformances and machine shop personnel to develop tooling and equipment for use in production - Serve as lead or support for product modifications involving process improvements for the purpose of reducing nonconformances - Research, develop, improve, and implement new processes into production concerning existing product lines. - Facilitate building and testing new or modified process prototypes - Perform equipment and process validations per established procedures. - Develop software plans for new and existing equipment. - Formulate manufacturing costs for process changes based on labor, equipment acquisitions, and raw material rates. - Assist with training and technical support of assemblers and/or engineering technicians. - Perform other duties as assigned. independent work situations and environments with minimal supervision - Ability to remain calm and receptive in fast paced situations - Must work and interact effectively and professionally with and for others throughout various levels of the global organization - Must strictly adhere to safety requirements - Maintain regular and punctual attendance - Must maintain company quality and quantity standards - Must have effective oral and written communication skills - Excellent problem solving skills and ability to work in collaborative and independent work situations and environments with minimal supervision - Ability to remain calm and receptive in fast paced situations Bachelor’s degree in Engineering/Technology. - Experience and understanding of the equipment validation process. - Ability to work independently and remain self-motivated - Proven problem solving skills -Excellent written and verbal communication skills Physical Requirements/Work Environment - Must be able to perform the essential functions of the job, with or without reasonable accommodations. - Work is performed in a normal office environment with periodic work performed in a controlled manufacturing area requiring protective clothing and safety glasses. **Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) of this employment position.** “We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.” Cook will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state/province and local law.
Overview: POSITION SUMMARY STATEMENT: The Quality Engineering Technician will be part of the Quality group at Herbalife Innovation & Manufacturing, Winston-Salem, NC. This individual will be responsible for maintaining compliance around product quality complaint investigations using the Product Quality Module (PQM) of the Agile Information System (Agile) and involved in tracking, trending and reporting of Quality Issues as well as completing Root Cause Analyses. DETAILED RESPONSIBILITIES/DUTIES: Maintain a working knowledge of regulatory and Herbalife guideline requirements. Process and analyze product customer complaints according to internal Standard Operating Procedures (SOPs) and product specifications. Conduct product complaint investigations to determine possible root cause and corrective / preventative actions. These investigations will include, but are not limited to, manufacturing/packaging batch record review, COA review and inspection of retain samples. Perform tracking / trend analysis and report analysis to management as appropriate. Receive and log Non-conforming Material Reports (NMRs). Follow up and assist in investigating / determining root cause for non-conforming product and report out findings to the material review board. Close out and document the disposition of the NMR. Routing manager for Material Review Reports (MRR) Perform lot genealogy investigations for management upon request Draft rework protocols for packaging operations Hold cross-functional quality review meetings Assist in implementing corrective or preventative actions (CAPA) to ensure product quality. Perform other related duties as assigned by management. Maintain performance metrics to facilitate the review of program/product effectiveness, efficacy, and actions for adherence to quality. Conduct Non-Conformance investigations to determine possible root causes and corrective / preventative actions for issues found at the distribution centers. #LI-TK1! Job Qualifications: SUPERVISORY RESPONSIBILITIES: None REQUIRED QUALIFICATIONS: Skills: Excellent written and communication skills Strong investigative skills Knowledge of Good Manufacturing Practices, Food and Drug Administration (FDA) regulations (FDA 21 CFR – Part 111) and documentation procedures. Must be capable of organizing data from multiple sources, extracting key information and documenting investigation detail. Demonstrated ability to be self-motivated as well as to work collaboratively in a team-based environment is required. Must demonstrate initiative and a willingness to learn Strong computer skills Proficient in Microsoft Office Applications Contributes to team by maintaining a positive outlook. Experience: See the ‘Education’ section. Education: A minimum of BA/BS degree in a Life Science, Engineering, or Physical Science and 1+ years’ experience in a quality / regulatory environment. 5+ years of applicable experience will be considered in lieu of a degree. PREFERRED QUALIFICATIONS: Experience using data analysis computer tools and statistical analysis US Benefits Statement: Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.