The Phlebotomy Lead oversees and coordinates the phlebotomy services, ensuring efficient operations, accurate blood specimen collection, and timely delivery of results. Working under general supervision, this role is responsible for developing standard operating procedures for blood drawing processes, and training and mentoring staff. The Phlebotomy Lead plays a critical role in maintaining high-quality patient care and supporting the healthcare team by effectively managing phlebotomy staff, implementing best practices, and fostering a culture of excellence in phlebotomy services. Essential Job Function: • Coordinates and schedules blood drawing services, ensuring appropriate staffing and efficient workflow to optimize resource allocation and ensure a smooth patient experience. • Trains and mentors phlebotomy staff to ensure adherence to best practices and regulatory guidelines, thus promoting quality and accuracy of phlebotomy services and patient safety. • Develops and maintains standard operating procedures (SOPs) for phlebotomy processes to ensure consistency, adherence to best practices, and reliable patient care. • Implements and oversees quality improvement initiatives for phlebotomy services, including analyzing performance metrics, identifying areas for improvement, and implementing corrective actions to enhance the overall effectiveness and efficiency of phlebotomy services. • Monitors and maintains inventory of phlebotomy supplies, ensuring availability and appropriate storage to ensure uninterrupted blood drawing services and support an efficient workflow. • Collaborates with laboratory personnel and other healthcare professionals to resolve issues, improve processes, and enhance the overall quality of phlebotomy services. • Performs other duties as assigned. Education: • Required: High School diploma or equivalent. Experience: • Required: 2 years clinical experience in a high complexity laboratory. Licensure/Certification/Listing: • Required: BLS (CPR)-American Red Cross or AHA Healthcare Provider Current Phlebotomy certification from one of the following approved agencies: ASCP (American Society for Clinical Pathology) ORASPT (American Society of Phlebotomy Technicians) OR NHA (National Healthcare Association). Certification as a Clinical Laboratory Assistant or Medical Laboratory Assistant by ASCP or AMT is acceptable. Current Licensed Advanced EMT/Paramedic or Certified MT/MLT (ASCP, AMT).
Department02408 WFBMG University Group Practice: Lindsay St - Surgery: OrthopedicsStatusFull timeBenefits EligibleYesHours Per Week40Schedule Details/Additional InformationMonday - Friday 8 am to 5 pm with occasional late coverage until 7pmPay Range$21.85 - $32.80Orthopedic clinic offering care to patients of all ages with orthopedic pain or injuries in the high point/guilford county region. We looking to add a CMA to the team who works well in a busy environment and who is teamwork driven.Major...
The Student Ultrasound Assistant, under the supervision of department leadership, is responsible for maintaining regulatory and professional standards and exhibiting strong decision-making capabilities. A close working relationship with Non-Invasive Cardiovascular Services leadership, cardiologists, and the medical staff is required to maintain a patient-focused service. This position is responsible to provide care for patients undergoing cardiovascular ultrasound procedures using the approved workflows and procedural protocols. Cardiovascular ultrasound student assistants in this position can demonstrate full knowledge of Ultrasound equipment. Essential Job Function: • Under direct supervision, performs routine and special exams consistent with established protocols to minimize repeat examinations. • Exam productivity is within the established benchmark. • Under direct supervision, consistently completes ALL exams and documentation in CHL and PACS. • As directed, consistently and accurately identifies ALL charges associated with studies. • As directed, addresses errors and resolves issues related to the study results being sent to PACS. • Under direct supervision, consistently demonstrate a commitment to safe practices as outlined by departmental policies. • Exemplary customer service and service recovery. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: 0-1 years in Healthcare-Ultrasound Training. Licensure/Certification/Listing: • Required: BLS (CPR)-American Red Cross or AHA Healthcare Provider.
What We Offer: Patient Services Coordinator III Position: Patient Services Coordinator III Location: Winston-Salem, North Carolina Department: Vascular Clinic Employment Type: Full Time, Monday-Friday, 7:45am-4:45pm As a Patient Services Coordinator you will: Manage Patient Information: Accurately record and update patient demographics, insurance details, and medical histories. Check in Check out of patients. Coordinate Appointments: Schedule and confirm patient appointments, ensuring timely and efficient service. Handle Billing and Collections: Post charges, process co-pays, and manage patient collections with attention to detail. Support Administrative Functions: Cross-train in various administrative support roles to enhance team efficiency. Deliver Exceptional Service: Provide compassionate and professional assistance to patients, families, and team members. Benefits Competitive salary and opportunities for advancement. Comprehensive benefits package, including health, dental, and vision insurance. Retirement plans with employer matching. Paid time off and holiday pay. Tuition reimbursement and student loan forgiveness programs. What We're Looking For: Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills (preferred): Proficient in use of all computer software utilized in practice.
ScheduleFull Time Days40 hours weeklyMonday – Friday, 0730 – 1530Shift could vary to meet the departmental and teammate needs on evening/night shiftLocation: Winston Salem CampusPosition does include travel to other AHWFB Hospital locations (Alleghany, Davie, High Point, Hugh Chatham, Lexington, Wilkes and future Greensboro hospital)Major ResponsibilitiesOversees orientation and training of all new employees and continuing education for all employees.Demonstrates expert skill and knowledge in ce...
The Medical Assistant Certified provides team-based patient care as directed by the Provider and according to standard plans of care appropriate to the patient's condition, needs, and/or age. Working under close supervision, this role provides support to nursing, lab, clerical, and Physician staff in order to facilitate positive patient outcomes and care.Essential Job FunctionAssists in collection of patient data including biological, psychological, social, and cultural factors.Enters data, such...
Department02409 WFBMG University Group Practice: WFBMC Main - Surgery: Plastic and ReconstructionStatusFull timeBenefits EligibleYesHours Per Week40Schedule Details/Additional InformationFull time - 40 hours per weekMonday - FridayClinic hours with occasional weekend support as needed.Pay Range$38.20 - $57.30Atrium Health Wake Forest Baptist Medical Center is a key part of our nationally recognized academic health system. Our 885-bed tertiary care hospital houses the region’s only children’s hos...
The Medical Assistant Certified delivers team-based patient care under the direction of a Provider, following established care plans that support each patient’s needs. Working under close supervision in an outpatient setting, this role performs routine clinical and administrative tasks to assist providers and the care team. The Medical Assistant helps maintain safe, timely, and efficient clinic operations by supporting daily patient care activities and workflow.Essential Job FunctionsClinical Su...
The Medical Assistant Certified delivers team-based patient care under the direction of a Provider, following established care plans that support each patient’s needs. Working under close supervision in an outpatient setting, this role performs routine clinical and administrative tasks to assist providers and the care team. The Medical Assistant helps maintain safe, timely, and efficient clinic operations by supporting daily patient care activities and workflow.Essential Job FunctionsClinical Su...
Department: 13347 Enterprise Revenue Cycle - Wake Forest Highpoint NC Arrival Status: Part time Benefits Eligible: No Hours Per Week: 8 Schedule Details/Additional Information: Every other weekend and every other holiday and additional days as needed Pay Range: $20.80 - $31.20 EDUCATION/EXPERIENCE: High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred. REPORTS TO: Supervisor or Manager LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. 2. Ensures all patient demographic and insurance information is complete and accurate 3. Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred 4. Verifies insurance benefits. Obtains, calculates and collects the patient?s out of pocket financial liability. Requests and collects past due and present balances or estimates due 5. Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate 6. Identifies patients in need of financial assistance and refers patients to Financial Counselor 7. Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents. 8. Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans. 9. Proactively communicates issues involving customer service and process improvement opportunities to management 10. Meets productivity requirements to ensure excellent service is provided to customers 11. Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements. 12. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information SKILLS & QUALIFICATIONS: Ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements Mathematical aptitude, effective oral and written communication skills and critical thinking skills Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes. Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation Ability to handle sensitive and confidential information according to internal policies Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Experience with Microsoft Outlook, Word and Excel and ADT software Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work WORK ENVIRONMENT: Exposed to a normal office environment. Must be able to sit the majority of the workday. Occasionally lifts up to 10 lbs. Operates all equipment necessary to perform the job Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Wake Forest Baptist Medical Center (WFBMC) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service.