The Pharmacy Technician Patient Advocate Specialist II assists patients and providers in completing benefits investigations, enrolling patients in manufacturer assistance programs. Working under moderate supervision, this role works to ensure patient medication access. Essential Job Function: • Performs benefits investigations for specified clinic or medications. • Obtains insurance prior authorizations and pre-certifications. • Coordinates with manufacturer assistance programs for under/uninsured patients. • Acts as a liaison between the patient, clinic and/or infusion center, pharmacy, third party payor, and/or drug manufacturer. • Works collaboratively with clinical pharmacists and care team. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: 2 years Licensure/Certification/Listing: • Pharmacy Technician certification through PTCB or NHA prior to hire. Registered with the NC Board of Pharmacy within 30 days of hire.
This role is PRN, as needed. The role of the Patient Access Advocate is vital to our front office operations. As the first point of contact, the role is responsible for creating a welcoming environment for all internal and external customers and ensuring all pre and post appointment tasks are completed with accuracy and efficiency. Essential Job Function: • Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing. • Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. • Adheres to No Surprise Act. • Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes. • Follows practice scheduling guidelines for single clinic. • Returns referral and testing appointments. • Follows office procedures for incoming calls, messages, voice mail and email and coordinates follow up where needed. • Obtains pre-certification as needed and notifies pre-cert coordinator for follow up. • Creates a positive guest experience through adherence to Steps of Service protocols. • Provides general clerical support for the practice to include handling paperwork, medical records, faxes, scans, filing, typing, mails new patient packets and contacts new patients the day before their scheduled appointment. • Adheres to no show policy, send letters and documents no shows in a timely manner. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. • Preferred: Graduate of a certified medical office training course. Experience: • Preferred: Customer service, administrative 6 months medical office. Licensure/Certification/Listing:
The Clinic Phlebotomist Certified collects and processes high quality laboratory samples, ensuring precise patient identification to assist in the health management of those patients. This role processes physician orders for laboratory testing in established turnaround times through both the practice and laboratory information systems. Working under close supervision, this role supports obtaining and handling patient specimens, and provides valuable support to the Laboratory Manager through organizing data, maintaining required reporting, and assisting with analysis, as well as other organizational tasks to maintain the integrity of laboratory operations. Essential Job Function: • Prepares and performs the collection of specimens using proper patient identification while using proper techniques for blood, throat cultures, and therapeutic phlebotomies. • Conducts point of care testing allowed by the Clinical Laboratory Improvement Amendments (CLIA), performing testing procedures, evaluating and reporting results accurately and efficiently, if applicable. • Communicates with and assists patients and staff in a professional and courteous manner, maintaining confidentiality, in all written and verbal interactions (phone, face to face, electronic) to ensure seamless continuum of care and reduce the risk of errors, omissions or breaches of confidentiality. • Provides verbal and written instructions to patients for specimen collection, tailoring communication to age and listening abilities to promote correct specimen collection and reduce errors for accurate test results. • Assists with processing laboratory orders accurately and cost-effectively using appropriate computer systems and promptly handles STAT requests to facilitate efficient order processing and provide optimal patient care. • Helps ensure appropriate specimen requirements and assists with resolution of billing issues to ensure proper coordination with reference laboratories and accurate billing. • Maintains sanitary work areas and replenishes supplies to creates a safe and hygienic environment and ensure smooth workflow. • Documents incidents and records safety issues to maintain a safe workplace and contribute to continuous improvement in patient care and laboratory operations. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: 1 year relevant medical or laboratory experience required. Licensure/Certification/Listing: • Required: BLS (CPR)-American Red Cross or AHA Healthcare Provider, Current Phlebotomy licensure from one of the following approved agencies: ASCP (American Society for Clinical Pathology) OR ASPT (American Society of Phlebotomy Technicians) OR NHA (National Healthcare Association) OR AMT (American Medical Technologists).
The Advanced Practice Provider IP/OP Specialty Care provides specialized care to patients in both inpatient and outpatient settings in collaboration with physician(s). The APP assesses patients, interprets diagnostic test/results, and develops and implements treatment plans to address the patient's unique needs in collaboration with other healthcare professionals. Inpatient/Outpatient Specialty Care includes Cardiology, Gastroenterology, General Surgery, Oncology, Infectious Disease, Plastic Surgery, Pulmonary, Orthopedics, Pediatric Sub-Specialty, Adolescent Medicine, Urology, Ear, Nose& Throat, Physical Medicine and Rehab, and Obstetrics& Gynecology (ARMC and MC without L). Essential Job Function: • Performs physical assessments of the patient, reviews their medical history, and interprets diagnostic tests/results in order to provide effective treatment for the patient. • Conducts preventive health screenings based on the patients age, history, and unique needs to provide proactive health care. • Educates patients and their family about specialty care medical conditions, treatment, and follow-up. • Maintains record of all patient care in order to ensure accurate patient history. • Performs specialty care medical procedures in accordance with departmental guidelines and clinical roles as necessary within inpatient and outpatient care settings. • Identifies ways to improve inpatient and outpatient specialty care by assessing, problem-solving, and evaluating clinical and system issues. • Performs other duties as assigned. Education: • Required: Masters degree Nursing or Masters degree Physician Assistant studies. Physician Assistant employed at Cone Health prior to October 14, 2024, with a Bachelors degree will have Masters degree requirement waived provided they have maintained employment and PA licensure with Board Certification. Experience: • Required: None • Preferred: 3 years Licensure/Certification/Listing: • Required: Valid NC RN and Nurse Midwife or NP license OR NC PA license Board Certified within 1 year of date of hire by either the National Commission on Certification of Physician Assistants (NCCPA) for PAs OR the American Nursing Credentialing Center (ANCC) or the National Certification Corporation (NCC) for NPs OR the American Midwifery Certification Board (AMCB) or The American Association of Nurse Practitioners (AANP) or Pediatric Nursing Certification Board (PNCB)BLS (CPR)-American Red Cross or AHA Healthcare Provider Neonatal Resuscitation Protocol (NRP) Certification required for Neonatal Advanced Practice Providers IVC Certified within 90 days of employment for Behavioral Health Advance Practice ProviderMust possess and maintain a current, unrestricted DEA registration in accordance with federal and state regulations.
The Environmental Group Leader maintains cleanliness around the halls, patient rooms, and offices of the hospital. Working under general supervision, this role assists with the supervision and training of staff in order to meet the daily needs of the department. Essential Job Function: • Assigns tasks to the front-line staff in order to meet the daily operational needs of the department. • Completes necessary paperwork in order to effectively document completed tasks. • Monitors equipment function in order to resolve any operational issues that arise. • Documents and reports any unclean or unsafe areas that need complex attention in order to minimize risk to staff and patients. • Monitors the departmental budgetary goals while meeting the supply needs of staff. • Provides adequate tools and supplies for staff in order for the completion of cleaning tasks in a timely fashion. • Accepts service requests from customers and patient safety organizations, meanwhile also coordinating bed throughput on EPIC, the organizations electronic health records system. • Performs other duties as assigned. Education: • Preferred: High School Diploma or equivalent. Experience: • Required: 2 years housekeeping experience or 1 year dispatcher experience with 6 months housekeeping experience. Licensure/Certification/Listing:
The Practice Leader III is responsible for staff management and daily departmental operations. Working under limited supervision, this position addresses performance issues, develops action plans, and facilitates the onboarding of new staff, APPs, and physicians, ensuring they have the necessary resources and support for their work environment. Essential Job Function: • Manages assigned administrative and clinical staff; recruits, hires, and terminates personnel as needed to maintain efficient workflows, ensures adherence to policies, and schedules coverage for vacant positions. • Reviews timekeeping (Kronos), conducts employee evaluations, utilizes iCompass, and conducts stay interviews to support staff development and retention. • Manages the training of new employees in administrative workflows, supervises established protocols for administrative activities, and ensures competency checkoffs for all staff to maintain high standards of patient care. • Ensures a positive guest experience by enforcing Steps of Service protocols and deescalating situations when necessary, enhancing patient satisfaction and clinic reputation. • Serves as a resource for team members helping all workflows as volume and staffing require, contributing to efficient clinic operations, and managing the ordering and maintenance of office and clinical supplies as needed. • Measures and implements performance improvement activities to enhance clinic efficiency and patient care quality, aligning with industry standards. • Performs other duties as assigned. Education: • Required: Associates Degree, preferably in business, finance or healthcare related field or High School Diploma with 6 years of medical practice experience and PPMC Certification or equivalent. • Preferred: BS/BA in Healthcare Administration, Nursing, Business or related field. Experience: • Required: 4yr years proven medical practice experience; Prior history (formal) of team leadership; Proficiency in EPIC CAD/Prelude, etc.; Customer service experience in a healthcare setting. Without a degree, must have 6 years of medical practice experience. Licensure/Certification/Listing: • Required: Completion of MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification within 90 days of hire IF No degree, must have PPMC or equivalent certification at time of hire.
What We Offer: Schedule: Full-time, 36 hours, 7:00 PM -7:00 AM, night shift . This unit self-schedules. Some weekend shifts & holidays rotation required, two call shifts per 6 week time tract required. This will be discussed further during interview. Department: Neonatal Intensive Care Unit (NICU) Location: Forsyth Medical Center, Winston Salem, NC Requirements: NICU or pediatric experience is required for this position. Unit Info: Level III and Level IV NICU. Provides expert, around-the-clock intensive care for premature and seriously ill babies born or transferred here from outlying counties. Our specialized team works to help bring little ones home as soon as possible. What We're Looking For: Education: 4 Year / Bachelors Degree, preferred. Graduate of an accredited school of nursing required. If your RN nursing license has been inactive, retired or lapsed for five years or more and you have not been licensed in another state during the last five years, successful completion of a Board approved refresher course is required prior to reactivating or reinstating your license. In order to be considered for current licensure status, you must apply for reinstatement within one year of completing the refresher course. Experience: One year relevant experience, preferred. Licensure/Certification: Current RN licensure in appropriate state, required. What You'll Do: Perform comprehensive assessments of critically ill neonates at the beginning of each shift and throughout the day. Provide individualized nursing care to premature and critically ill newborns. Educate parents regarding their infant's diagnosis, treatment plan, and expected outcomes. Collaborate with neonatologists, neonatal nurse practitioners, respiratory therapists, pharmacists, social workers, lactation consultants, and surgeons.
What We Offer: Lead LPN – Arbor Pediatrics Schedule: Monday–Friday, 8:00 AM–5:00 PM Location: Arbor Pediatrics – Winston-Salem, NC Position Summary The Lead LPN serves as a clinical resource and leader for the pediatric care team, providing hands-on patient care while supporting daily clinic operations. This role serves as a subject matter expert in pediatric care and Novant Health processes, providing guidance and support to LPNs and other clinical team members. The Lead LPN will help promote high-quality, safe, and efficient patient care while serving as a resource for questions, clinical workflows, and day-to-day operational needs. Leadership experience is strongly preferred. Pediatric/clinical experience strongly preferred. Leadership or lead-level experience strongly preferred. Ability to work independently while functioning effectively as part of a team. What We're Looking For: Education: High School Diploma or GED, required. Graduate of an accredited practical nursing program required. Associates Degree or Bachelor's degree in related field preferred. Experience: Minimum of two years of demonstrated leadership, training, and process improvement. Experience in the physician office practice setting, required. Licensure/Certification: Current LPN licensure in appropriate state, required. Additional Skills (required): Successful completion of generic and department-specifics skills validation, competency testing, and Basic Life Support. Additional Skills/Requirements (preferred): Leadership development. What You'll Do: Serve as a subject matter expert (SME) in pediatric clinical care and Novant Health processes, policies, and workflows. Provide day-to-day leadership, guidance, and support to LPNs and clinical team members. Serve as a resource for staff questions related to patient care, clinical workflows, and office procedures. Room patients, obtain vital signs, document patient information, and prepare patients for provider visits. Assist providers with examinations, treatments, procedures, and other pediatric clinical needs. Monitor expiration dates of medications, vaccines, supplies, and other clinical items and ensure expired products are removed appropriately. Assist with telephone triage and respond appropriately to patient and parent/caregiver questions within scope of practice.
What We OfferClinical Practice SpecialistSchedule: Monday through Friday 8-5pmLocation: Remote position Department: Center for Professional Practice and Development The Clinical Practice Specialist directs and elevates evidence based practice across nursing service lines specific to the role. This may span multiple age populations. The Clinical Practice Specialist will support Orthopedic Departments Corporate wide. Travel Required to all regions of Novant Health - up to 20%.What You'll DoDay to...
Department: 85042 Wake Forest University Health Sciences - Academic Public Health Sciences: Epidemiology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: 40 hours/week day shift Pay Range: $25.30 - $37.95 Job Summary Under general supervision, performs administrative and coordinative work directed toward the design, implementation, evaluation, and review of the assigned project(s). Assists in the coordination of recruitment, enrollment, and follow-up activities of the study. Education/Experience Bachelor's degree in Education, Public Health, Basic Science, or a relevant clinical discipline. One year of survey research experience including interviewing, supervision of data collection procedures, and training. An equivalent combination of education and experience will be considered. Essential functions Assists in administration and coordination of all phases of the assigned project as directed. Responsible for ensuring that all aspects of the study are conducted in accordance with the study protocol. Represents the project by serving as the study liaison and representative. May provide guidance to other study personnel by providing training, direction, guidance, and evaluation of work activities. Coordinates and participates in recruitment, data collection, and follow-up activities. Assists with the development of collection methods; creates and revises study materials, forms, manuals, and brochures as requested. Assists with and provides reports as requested. Provides guidance and/or performs data processing and coordinates data analysis; oversees quality assurance of data. Establishes and maintains separate billing files on specific accounts related to individual. Orders and maintains adequate supplies for the project. Performs other related duties incidental to the work described herein. Skills/qualifications Excellent oral and written communication skills Knowledge of computerized data processing and statistical analysis Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Under general supervision, performs administrative and coordinative work directed toward the design, implementation, evaluation, and review of the assigned project(s). Assists in the coordination of recruitment, enrollment, and follow-up activities of the study.