The Manager Patient Engagement oversees the staff responsible for first call resolution at the call center. This role manages all customer service activities and implements policies to drive excellent customer service and resolve patient issues. Essential Job Function: • Manages services promoting care management, transfers, transports, patient placement, marketing automation/delivery, complaint management, after-hours support including triage, community resource lines and patient navigation. • Provides problem resolution for patients, ensuring that complaints and issues are resolved in a timely manner, to the satisfaction of patients and system management. • Strengthens partnerships across the system to provide services across different continuums including after hours support and triage. • Upholds operational standards to maintain patient access via telephony, virtual visits and support, live chat and appointment access. • Writes and revises department policies and procedures in accordance with system goals for training purposes as well as reference materials. • Establishes benchmarks and metrics in order to achieve departmental goals and standards to deliver quality service. • Performs other duties as assigned. Education: • Required: Bachelors Degree Experience: • Required: 5 years of healthcare or call center experience including 2 years supervising/managing others. Licensure/Certification/Listing:
The Mental Health Technician Nurse Secretary helps provide therapeutic services to psychiatric patients under Trauma Informed Care principles in accordance with the Registered Nurse's directions and the established treatment plan. Working under general supervision for routine situations, this role serves psychiatric patients across the life span through various treatment programs, such as educational groups and 1:1 interaction. Essential Job Function: • Observes and reports changes in patient symptoms and behaviors to the Registered Nurse in order to make necessary changes to the care plan. • Helps communicate effectively and graciously with patients and families to keep them involved in the care process, including through the facilitation of patient educational groups. • Performs safety checks and environmental rounds, documenting procedures and updating the Registered Nurse with progress. • Checks supply stocks in order to meet patient and nursing needs and budgetary constraints in line with the department goals. • Supports the provision of patient care as delegated by the Registered Nurse, including measuring vital signs and capillary blood glucose, preparing EKGs, transporting patients, and assisting with ambulation elimination needs. • Responds to verbal and nonverbal communication from psychiatric patients in order to communicate empathetically and meet needs. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. • Preferred: Successful completion of Nursing Assistant Certificate and/or Associates degree in human service field preferred. Experience: • Preferred: A minimum of one year of experience in behavioral health field or health care field. Licensure/Certification/Listing: • Required: BLS (CPR)-American Red Cross or AHA Healthcare Provider; STARR (verbal and physical de-escalation) to be successfully completed within the first 30 days of hire date. • Preferred: Listed as a Nursing Aide I with the North Carolina Division of Facilities Services; Certification through American Association of Psychiatric Technician NCPT Certification Level I-II.
The Nursing Secretary job provides administrative support to ensure efficient operation in the organization. This job supports Nursing staff in the organization through a variety of basic tasks related to organization and communication. Under general supervision, this job organizes files, creates correspondence, prepares reports and documents, manages calendars to schedule appointments, sorts mail, prepares invoices and offers general staff support. Essential Job Function: • Completes assigned tasks within agreed upon time frames to ensure departmental success. • Participates on projects that support organization improvements specifically for nursing staff. • Supports nursing staff in the department that to ensure they have the proper materials and resources to provide patient support and care. • Performs quality assurance checks of medical documentation and records are properly filed. • Develops or upgrades healthcare policy and procedure documentation and service manuals where appropriate to ensure information is up to date. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: Licensure/Certification/Listing:
The Respiratory Care Practitioner (Weekend Option) delivers high doses of ionizing radiation to specific areas of the patient’s body for the treatment of disease, specifically cancer. This role follows specific treatment plans created by radiation oncologists, which outline the type, dose, and duration of radiation therapy required for each patient. This role uses advanced technology such as linear accelerators and other radiation delivery devices to precisely direct radiation beams to the targeted area. Essential Job Function: • Follows treatment plans and parameters to deliver precise radiation doses to targeted areas, minimizing damage to surrounding healthy tissues. • Positions and immobilizes patients on treatment tables, ensuring they are in the correct posture for effective radiation targeting. • Conducts pre-treatment verifications, which involve ensuring that equipment settings align with the prescribed treatment plan. • Provides patients with explanations about treatment procedures, potential side effects, and what to expect during their sessions. • Offers patients emotional support, addressing concerns and promoting a comfortable treatment experience. • Implements measures to protect patients, staff, and themselves from unnecessary radiation exposure during treatment sessions. • Documents treatment details, equipment settings, patient reactions, and any observations. • Monitors patients for any adverse reactions and communicate effectively with the healthcare team about any changes or concerns. • Performs other duties as assigned. Education: • Required: HS Diploma or equivalent; Graduate of accredited RT program. Experience: • Required: 3 years of experience working in acute clinical care, or completion of equivalent acute care clinical rotations. Licensure/Certification/Listing: • Required: Certified by the National Board of Respiratory Care as an RRT. Must be licensed by the North Carolina Respiratory Care Board as a CRT or RRT; BLS (CPR)-American Red Cross or AHA Healthcare Provider; ACLS-American Red Cross or AHA Healthcare Provider.
JOB DETAILS: Location: Greensboro Exempt: Yes (Salaried) Schedule: 12-hour shifts. Weekday Nights and Weekends (days and nights) EXPERIENCE: Open to new graduates To learn more about this position or if you have any questions, please contact: R.T. Then Cone Health Physician Recruitment Consultant RT.Then@ConeHealth.com Essential Job Function: • Performs physical assessments of the patient, reviews their medical history, and interprets diagnostic tests/results in order to provide effective treatment for the patient. • Conducts preventive health screenings based on the patients age, history, and unique needs to provide proactive health care. • Educates patients and their family about high acuity care medical conditions, treatment, and follow-up. • Maintains record of all patient care in order to ensure accurate patient history. • Performs high acuity care medical procedures in accordance with departmental guidelines and clinical roles. • Identifies ways to improve high acuity patient care by assessing, problem-solving, and evaluating clinical and system issues. • Performs other duties as assigned. Education: • Required: Masters degree Nursing or Masters Degree Physician Assistant studies. Physician Assistant employed at Cone Health prior to October 14, 2024, with a Bachelors degree will have the Masters degree requirement waived provided they have maintained employment and PA licensure with Board Certification. Experience: • Required: None • Preferred: 3 Years Licensure/Certification/Listing: • Required: Valid NC RN and Nurse Midwife or NP license OR NC PA license Board Certified within 1 year of date of hire by either the National Commission on Certification of Physician Assistants (NCCPA) for PAs OR the American Nursing Credentialing Center (ANCC) or the National Certification Corporation (NCC) for NPs OR the American Midwifery Certification Board (AMCB) or The American Association of Nurse Practitioners (AANP) or Pediatric Nursing Certification Board (PNCB)BLS (CPR)-American Red Cross or AHA Healthcare Provider Neonatal Resuscitation Protocol (NRP) Certification required for Neonatal Advanced Practice Providers IVC Certified within 90 days of employment for Behavioral Health Advance Practice Provider. • Must possess and maintain a current, unrestricted DEA registration in accordance with federal and state regulations.
Works with assigned clinical specialty service line and team to meet the educational needs of the specialty. The clinical educator will facilitate the adult learning process creating a climate which supports learning. Leads educational activities consistent with the standards of practice in the delivery of clinical care and services in the assigned clinical focus. Assist enterprise clinical specialty leaders with the educational operations and standards across clinical areas, professional development of clinical staff, and compliance standards. Working without supervision, the CRE identifies, manages, and leads large processes and initiatives across the organization within their area of clinical expertise, to ensure effective coordination and collaboration driving optimal patient outcomes. Essential Job Function: • Develops educational programs in collaboration and partnership with interprofessional teams and stakeholders across the organization to address the needs, regulatory standards, goals, and objectives of the organization for optimal and safe patient care. • Creates and implements innovative, engaging, and diverse forms of education and training programs for health care team members, patients, and communities utilizing best practices, adult learning theories and principles, and varied teaching approaches. • Analyzes feedback and data from education, training, and learning programs to evaluate participation, knowledge acquisition, and ultimately, program effectiveness. • Supports the implementation of new workplace technology and equipment by learning and promoting new resources to educate employees and further the organization’s goals. • Provides coaching and mentorship to promote professional growth and development of staff. • Participates in the dissemination of information presenting both internally and externally on best practices and research findings. • Performs other duties as assigned. Education: • Bachelors Degree required. Experience: • 5 years of experience in respiratory therapy. • Experience with adult education and experience with designing and delivering training curriculum. Licensure/Certification/Listing: • A state license and registry required based on assigned clinical area. North Carolina Respiratory Care Licenses Registered Respiratory Therapist (RRT) certification BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Ultrasound Technologist utilizes ultrasound equipment to provide diagnostic sonographic examinations to locate, evaluate and record critical functional, pathological and anatomical data. This role is responsible for providing services on-call for after-hours and emergency cases, including nights, weekends, and holidays. Working under direct supervision, the Ultrasound Technologist ensures accuracy and quality of ultrasound examinations, enabling physicians to make informed decisions about patient care, and contribute to providing patients with an optimal overall health care experience.Tuesday, Wednesday, Thursday 6AM-6:30PM Essential Job Function: • Performs high-quality routine and special ultrasound examinations following established protocols and procedures to minimize repeat examinations and assist in the accurate diagnosis and treatment of patients, ensuring optimal patient care. • Ensures the safety and comfort of patients during ultrasound procedures by explaining the process, addressing concerns, and positioning patients correctly to promote a positive patient experience. • Operates and maintains ultrasound equipment, troubleshoots technical issues, and optimizes imaging parameters to produce high-quality images and ensure accurate interpretations by radiologists or physicians. • Documents and records accurate patient information, examination details, and preliminary findings in Picture Archiving and Communication System (PACS) and resolves any errors related to the final product being sent to PACS to maintain proper patient records and ensure comprehensive documentation for effective communication and continuity of care. • Collaborates and communicates effectively with the healthcare team, including radiologists, physicians, nurses, and other allied health professionals to ensure coordinated patient care and prompt sharing of critical findings. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Graduate of a Radiology, Imaging or related educational program. Experience: • Required: 2 years Licensure/Certification/Listing: • Required: BLS (CPR)-American Red Cross or AHA Healthcare Provider ARDMS Ultrasound Technologist, ARRT RT(S) Ultrasound Technologist or CCI RVSRVT/RVS Registered Vascular Technologist required for sites without onsite Vascular Lab (APH, ARMC, MedCenters). Where required, all current Cone Health Sonographers will have 2-years to successfully complete RVT requirement. Any new candidate sonographer will have 16 months to successfully complete RVT requirement. Additional information on required licensure/certification/registry/listings: OB/GYN and/or ABDOMEN and/or BREAST and/or VASCULAR and/or PEDS. • Preferred: VT/RVS Registered Vascular Technologist preferred for sites with onsite Vascular Lab (MCH WLH.)
The Nursing Technician supports the Registered Nurse through observing and documenting patient conditions. Working under close supervision, this role assists with patient support through progressive mobility and assistance with daily tasks as needed. Essential Job Function: • Supports patients with daily living tasks, including meals, personal care, and progressive mobility in order to support the recovery and plan of care. • Assesses patients quality of life related to nutrition, hydration, and elimination in order to distribute resources and anticipate patient needs. • Admits, transfers, and discharges patients in order to move them to the appropriate locations in line with the plan of care. • Assists with clinical procedures, including monitoring blood glucose, recording vital signs, obtaining EKGs, applying restraints, and attending to elimination needs to provide comfortable care for patients. • Helps to maintain unit inventories of supplies and medical equipment in order to ensure a clean and safe environment in adherence to the National Patient Safety Goals. • Checks that fall-risk patients have the appropriate arm bands, socks, and signage to ensure physical safety. • Helps document all clinical procedures, patient interactions, and medication use to maintain a detailed patient history. • Responds promptly to delegation from registered nurse staff and shares patient observations to ensure efficient collaboration. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: None Licensure/Certification/Listing: • Required: Certification required by State of North Carolina DHHR. Nurse Aide Certification required. BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Registered Nurse (RN) delivers high-quality patient care and ensures positive patient outcomes through the compassionate and efficient application of nursing knowledge. Working under general supervision, this role promotes professional nursing practice by coordinating patient care through the nursing process and multidisciplinary collaboration. Essential Job Function: • Reviews patient needs and conditions to deliver nursing care in assigned unit to ensure that every patient receives the direct and proper care needed. • Analyzes patient information, including medical history, diagnostic results, and current condition, to develop individualized nursing care plans. • Prepares nursing processes, such as medication administration and treatments to provide comprehensive and effective patient care. • Reconciles medical records to ensure accuracy and compliance with regulatory standards and organizational policies. • Evaluates patient response to interventions and identifies any additional interventions needed to meet defined goals of care. • Collaborates with interdisciplinary care team to ensure effective care planning. • Performs other duties as assigned. Education: • Required: Associates degree in nursing. • Preferred: Bachelors degree in nursing. Experience: • Required: 1 year as a Registered Nurse. • Preferred: 1 year in a clinical specialty as defined by ANCC or national nursing organizations. Licensure/Certification/Listing: • Required: Registered Nurse license in North Carolina or a Compact state. • BLS (CPR)-American Red Cross or AHA Healthcare Provider.
What We Offer: Registered Nurse (RN) – Pediatrics Location: Winston-Salem, North Carolina Department: Pediatrics Full‑Time | Mon-Fri 8am-5pm; One Saturday morning rotation every 6–8 weeks. The Registered Nurse serves as a leader of the healthcare team at Novant Health by establishing an authentic personalized relationship with the patient and their chosen support system, collaborating with physicians and other team members to assess, plan, implement, and evaluate an individualized plan of care that promotes optimal health or supports a peaceful death. The Registered Nurse utilizes best scientific evidence and compassion to assist the patient in navigating their health journey. The Registered Nurse accepts responsibility, authority, and accountability for management and provision of care in accordance with the current policies and procedures. What we offer: Day 1 medical, dental, vision Future Forward tuition support Mental health and wellbeing support What We're Looking For: Education: High School Diploma or GED, required. 4 Year / Bachelors Degree, preferred. Graduate of an accredited school of nursing required. If your RN nursing license has been inactive, retired or lapsed for five years or more and you have not been licensed in another state during the last five years, successful completion of a Board approved refresher course is required prior to reactivating or reinstating your license. In order to be considered for current licensure status, you must apply for reinstatement within one year of completing the refresher course. Experience: One year relevant experience, preferred. Licensure/Certification: Current RN licensure in appropriate state, required. ACLS, PALS, BAT and DOT; preferred. What You'll Do: Provide direct nursing care to pediatric patients of all ages. Perform patient triage, including assessing symptoms and determining the appropriate level of care. Administer routine childhood and adult vaccines according to established guidelines. Perform venipuncture and blood draws for laboratory testing. Start and maintain intravenous (IV) therapy as ordered. Administer medications safely by oral, intramuscular, subcutaneous, and intravenous routes. Monitor patient responses to treatments and medications. Assist providers with examinations, procedures, and patient education. Educate patients and families on diagnoses, medications, treatment plans, and preventive care. Accurately document patient care in the electronic medical record (EMR). Maintain infection prevention and patient safety standards. Collaborate with providers and the interdisciplinary team to ensure high-quality patient care.