The Medical Assistant Certified delivers team-based patient care under the direction of a Provider, following established care plans that support each patient’s needs. Working under close supervision in an outpatient setting, this role performs routine clinical and administrative tasks to assist providers and the care team. The Medical Assistant helps maintain safe, timely, and efficient clinic operations by supporting daily patient care activities and workflow.Essential Job Functions Clinical Support • Supports basic patient data collection by gathering and documenting biological, psychological, social, and cultural information under close supervision. • Prepares patients and standard equipment for routine clinical procedures, ensuring comfort and readiness. • Assists with preventive care activities, including basic screenings and health maintenance reminders. • Identifies and reports potential abnormal findings to the provider or supervising team member. • Follows established clinical protocols based on the patient’s reason for visit, seeking guidance as needed. • Performs routine clinical procedures after completing required training and demonstrating competency; may include point of care testing and basic diagnostic support. • Maintains exam rooms by cleaning, restocking supplies, and ensuring a safe, organized environment. • Assists with specimen collection, labeling, and routing according to established procedures. • Documents clinical information accurately and promptly in the electronic medical record under supervision. • Administers medications, including immunizations and other basic treatment modalities, following organizational policies, medical assisting standards, and the rights of medication administration under direct provider supervision. Administrative Support • Assists with appointment scheduling and basic patient check-in/checkout tasks. • Supports pre-certification, referral and prior authorization processes by gathering information and routing requests as directed. • Manages simple incoming patient calls and messages using standard scripts and standing protocols. • Performs basic EMR navigation for documentation, orders, and patient communication under supervision. • Assists with tracking and restocking clinical supplies. • Performs other duties as assigned. Safety Compliance • Follow protocols, infection control guidelines, and regulatory requirements. • Reports safety and compliance concerns promptly. Minimum Qualifications: Education: • Required: High school diploma or equivalent. • Preferred: Completions of Medical Assistant Program Experience: RequiredNo prior Medical Assistant experience required Preferred: • Up to 1 year of experience in a clinical or ambulatory setting preferred • Completion of medical assistant program including clinical rotation and physician office experience. • Prior work, educational or volunteer experience requiring customer service, team collaboration and attention to detail Participation in a clinical orientation, competency evaluation, and ability to pass a clinical skills assessment and medication administration test within ninety (90) days of hire, and within 3 attempts. Licensure/Certification/Listing: • Required: Certification as a Medical Assistant (CMA)/Registered Medical Assistant (RMA) required from one of the following: American Associate of Medical Assistants (AAMA), American Medical Technologists (AMT), National Center for Competency Testing (NCCT), American Allied Health - RMA(AAH), National Health career Association (NHA), American Registry of Medical Assistants (RMA), National Healthcare Workers Association (NHCWA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA), American Medical Certification Association (AMCA) • BLS (CPR)-American Red Cross or AHA Healthcare Provider.
This position focuses on managing the end-to-end surgical scheduling, insurance benefit verification, and prior authorization process for our Gynecology surgical practice. Key responsibilities include securing insurance approvals across commercial, Medicare, and Medicaid payers, collecting pre-surgical patient payments, coordinating FMLA/disability paperwork, and scheduling OR times alongside pre/post-operative care in Epic. 100% On-Site | Monday–Friday, 8:00 AM – 5:00 PM The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success. Essential Job Function • Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing. • Assists new employees with registration workflows. • Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. • Adheres to No Surprise Act. • Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes. • Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling. • Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed. • Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up. • Creates a positive guest experience through adherence to Steps of Service protocols. • Deescalates situations when necessary. • Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc Ensures new patient information is delivered in a timely manner. • Mails new patient packets and contact new patients the day before their scheduled appointment. • Adheres to no show policy, send letters and document no shows in a timely manner. • Performs other duties as assigned Education • Required: High School Diploma or equivalent • Preferred: Graduate of a certified medical office training course Experience • Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting. Licensure/Certification/Listing
The Mechanic Master oversees corrective requests and preventive maintenance to resolve and anticipate building systems problems. Working independently, this role manages the elimination of operational disruptions in the hospital and delivers service in a timely manner. The schedule for this position is Monday -Friday, 7:30AM - 4:00PM. Essential Job Function: • Identifies causes for equipment malfunctions and coordinates the necessary repairs to restore safe, efficient operations. • Reviews the safety and cleanliness of workspaces in order to minimize risks and service disruptions. • Ensures the documentation of work orders, reports, and estimates for management review in line with compliance guidelines. • Communicates effectively with internal and external teams to make repairs and deliver correct status updates. • Completes rounds of equipment inspection to ensure that proper tools and equipment are being utilized to eliminate risk to staff. • Manages the leveling, aligning, and installing of industrial machinery on foundations or base plates for servicing. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: 10 years of experience in a maintenance trade with at least 5 years in a hospital/healthcare environment. Licensure/Certification/Listing: • Required: Valid Drivers License (if driving a Cone Health vehicle, must have 5 years of driving experience and Motor Vehicle Record (MVR) must be approved by Risk Management). • Preferred: License or Certification in a maintenance craft (Electrical, Mechanical, Plumbing, or HVAC).
The Clinical Medical Assistant Certified II delivers team-based patient care under the direction of a Provider, following established care plans tailored to each patient’s condition and needs. Working with moderate supervision in a fast paced outpatient setting, this role performs advanced clinical tasks, supports routine workflow management, and handles a broad range of clinical and administrative responsibilities. The position requires demonstrated proficiency across both general practice and specialty care environments.Essential Job Functions Clinical Support • Contributes tocomprehensive patient assessments by collecting and documenting biological, psychological, social, and cultural information with enhanced accuracy and clinical awareness. • Preparespatients,equipment, and exam spaces for specialty procedures, ensuring readiness and adherence to clinical standards. • Supportspreventive care activities, including screenings and health maintenance tasks, to promote patient wellness. • Independentlyrecognizes and promptly reports abnormal findings to the appropriate provider or care team member. • Implementsestablished clinical protocols based on the patient’s reason for visit, demonstrating sound judgment and workflow awareness. • Performsassigned clinical procedures independently after completing required training and demonstrating competency; may include 12lead EKGs, point of care testing, and select respiratory care procedures. • Maintainsexam rooms by ensuring cleanliness, proper organization, and adequate supply levels to support efficient clinic operations. • Assistswith specimen collection, labeling, processing, and routing in accordance with safety and quality standards. • Providesaccurate, complete, and timely documentation in the electronic medical record, ensuring all clinical information is recorded according to organizational and regulatory requirements. • Administersmedications, including immunizations, oral medications, inhaled therapies, therapeutic injections, skin tests, and other treatment modalities, following established policies, medical assisting standards, and the rights of medication administration under provider direction. Administrative Support • Performs appointment scheduling, check‑in/check‑out, and insurance verification with increased accuracy and independence. • Processes routine referrals, prior authorizations, and inbox messages following established workflows. • Manages incoming calls and patient messages using standard work and standing protocols with minimal guidance. • Navigates EMR functions confidently, including documentation, order entry support, and patient communication tools. • Assists with supply ordering and inventory maintenance to support clinic operations. Safety Compliance • Consistently follows regulatory standards and internal protocols. • Supports chart audits and readiness for inspections. Minimum Qualifications Education Required: High school diploma or equivalent. Preferred: Associate Degree in Medical Assisting Experience: Required: • Two (2) years of experience in a clinical practice setting as aMedical Assistant Certified. • Anassociate degree in medical assisting or related healthcare fieldmay be substituted for one (1) year of requiredexperience. Participation in a clinical orientation, competency evaluation, and ability to pass a clinical skills assessment and medication administration test within ninety (90) days of hire, and within 3 attempts. Licensure/Certification/Listing: • Required: Certification as a Medical Assistant (CMA)/Registered Medical Assistant (RMA) required from one of the following: American Associate of Medical Assistants (AAMA), American Medical Technologists (AMT), National Center for Competency Testing (NCCT), American Allied Health - RMA(AAH), National Health career Association (NHA), American Registry of Medical Assistants (RMA), National Healthcare Workers Association (NHCWA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA), American Medical Certification Association (AMCA) • BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Clinical Medical Assistant Certified II delivers team-based patient care under the direction of a Provider, following established care plans tailored to each patient’s condition and needs. Working with moderate supervision in a fast paced outpatient setting, this role performs advanced clinical tasks, supports routine workflow management, and handles a broad range of clinical and administrative responsibilities. The position requires demonstrated proficiency across both general practice and specialty care environments.Essential Job Functions Clinical Support • Contributes tocomprehensive patient assessments by collecting and documenting biological, psychological, social, and cultural information with enhanced accuracy and clinical awareness. • Preparespatients,equipment, and exam spaces for specialty procedures, ensuring readiness and adherence to clinical standards. • Supportspreventive care activities, including screenings and health maintenance tasks, to promote patient wellness. • Independentlyrecognizes and promptly reports abnormal findings to the appropriate provider or care team member. • Implementsestablished clinical protocols based on the patient’s reason for visit, demonstrating sound judgment and workflow awareness. • Performsassigned clinical procedures independently after completing required training and demonstrating competency; may include 12lead EKGs, point of care testing, and select respiratory care procedures. • Maintainsexam rooms by ensuring cleanliness, proper organization, and adequate supply levels to support efficient clinic operations. • Assistswith specimen collection, labeling, processing, and routing in accordance with safety and quality standards. • Providesaccurate, complete, and timely documentation in the electronic medical record, ensuring all clinical information is recorded according to organizational and regulatory requirements. • Administersmedications, including immunizations, oral medications, inhaled therapies, therapeutic injections, skin tests, and other treatment modalities, following established policies, medical assisting standards, and the rights of medication administration under provider direction. Administrative Support • Performs appointment scheduling, check‑in/check‑out, and insurance verification with increased accuracy and independence. • Processes routine referrals, prior authorizations, and inbox messages following established workflows. • Manages incoming calls and patient messages using standard work and standing protocols with minimal guidance. • Navigates EMR functions confidently, including documentation, order entry support, and patient communication tools. • Assists with supply ordering and inventory maintenance to support clinic operations. Safety Compliance • Consistently follows regulatory standards and internal protocols. • Supports chart audits and readiness for inspections. Minimum Qualifications Education Required: High school diploma or equivalent. Preferred: Associate Degree in Medical Assisting Experience: Required: • Two (2) years of experience in a clinical practice setting as aMedical Assistant Certified. • Anassociate degree in medical assisting or related healthcare fieldmay be substituted for one (1) year of requiredexperience. Participation in a clinical orientation, competency evaluation, and ability to pass a clinical skills assessment and medication administration test within ninety (90) days of hire, and within 3 attempts. Licensure/Certification/Listing: • Required: Certification as a Medical Assistant (CMA)/Registered Medical Assistant (RMA) required from one of the following: American Associate of Medical Assistants (AAMA), American Medical Technologists (AMT), National Center for Competency Testing (NCCT), American Allied Health - RMA(AAH), National Health career Association (NHA), American Registry of Medical Assistants (RMA), National Healthcare Workers Association (NHCWA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA), American Medical Certification Association (AMCA) • BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Registered Nurse (RN) delivers high-quality patient care and ensures positive patient outcomes through the compassionate and efficient application of nursing knowledge. Working under general supervision, this role promotes professional nursing practice by coordinating patient care through the nursing process and multidisciplinary collaboration. Essential Job Function: • Reviews patient needs and conditions to deliver nursing care in assigned unit to ensure that every patient receives the direct and proper care needed. • Analyzes patient information, including medical history, diagnostic results, and current condition, to develop individualized nursing care plans. • Prepares nursing processes, such as medication administration and treatments to provide comprehensive and effective patient care. • Reconciles medical records to ensure accuracy and compliance with regulatory standards and organizational policies. • Evaluates patient response to interventions and identifies any additional interventions needed to meet defined goals of care. • Collaborates with interdisciplinary care team to ensure effective care planning. • Performs other duties as assigned. Education: • Required: Associate degree in nursing. • Preferred: Bachelors degree in nursing. Experience: • Required: 1 year as a Registered Nurse. • Preferred: 1 year in a clinical specialty as defined by ANCC or national nursing organizations. Licensure/Certification/Listing: • Required: Registered Nurse license in North Carolina or a Compact state BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Respiratory Care Practitioner is responsible for assessing patients with respiratory disorders, conducting diagnostic tests, developing treatment plans, and administering respiratory therapy. This role operates medical devices, monitors patient responses, and provides emergency care when needed. This role works closely with healthcare teams to manage respiratory conditions, improve lung function, and enhance patient well-being. Working under some supervision, this role also educates patients about respiratory health and disease prevention. Essential Job Function: • Restores patients pulmonary function and alleviates pain by planning and administering medically prescribed respiratory therapy. • Provides quality care by conducting pulmonary function tests, assessing and interpreting evaluations and test results, and determining respiratory therapy treatment plans in consultation with physicians and by prescription. • Helps patient accomplish treatment plan by administering inhalants, operating mechanical ventilators, therapeutic gas administration apparatus, environmental control systems, and aerosol generators. • Administers respiratory therapy treatments by performing bronchopulmonary drainage, assisting with breathing exercises, and monitoring physiological responses to therapy, such as vital signs, arterial blood gases, and blood chemistry changes. • Evaluates effects of respiratory therapy treatment plan by observing, noting, and evaluating patient’s progress and recommending adjustments and modifications. • Completes discharge planning by consulting with physicians, nurses, social workers, and other health care workers, contributing to patient care conferences. • Assures continuation of therapeutic plan following discharge by designing home exercise programs and instructing patients, families, and caregivers in home exercise programs. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent; Graduate of accredited Respiratory Therapy program. Experience: Licensure/Certification/Listing: • Required: Licensed by North Carolina Respiratory Care Board and by National Board of Respiratory Care as an RRT (Registered Respiratory Therapy) within six (6) months of hire Provisional license OR CRT (Certified Respiratory Therapist) required at hire in lieu of RRT credential BLS (CPR)-American Red Cross or AHA Healthcare Provider ACLS-American Red Cross or AHA Healthcare Provider. Pediatric Advanced Life Support (PALS).
The Occupational Health Nurse helps deliver programs and services that develop and maintain healthy and safe workplace environments for employees. Working under close supervision, this role focuses on promotion and restoration of health, prevention of illness and injury, and protection from occupational and environmental hazards for the organization's employees. Essential Job Function: • Helps assess the needs of the employee population and identifies primary, secondary, and tertiary prevention and health promotion strategies to optimize health and prevent injuries and illnesses. • Documents assessments, treatments, outcomes, work and disability status, screenings, and educational offerings in a thorough manner. • Assists with health screenings and health assessments (post-offer physical exams, wellness screenings, audiometric testing, vision screening, bloodborne pathogen exposure care and follow up, drug screening) to identify and monitor risks to the employee’s health. • Offers health promotion incentives and educational materials to promote employee health and wellness. • Communicates appropriate health information to the organization in a timely and professional manner, including work-related injury information, return to work status, laboratory tests, and drug screen results. • Maintains clear and concise employee health records to meet the requirements of the department, the company, and any applicable standards or laws. • Maintains and safeguards confidentiality of employee health information and health records. • Performs other duties as assigned. Education: • Required: Associates Degree in Nursing. • Preferred: Bachelors degree in Nursing. Experience: • No prior experience required. Licensure/Certification/Listing: • Required: Registered Nurse licensed in North Carolina or a Compact state; BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Respiratory Care Practitioner is responsible for assessing patients with respiratory disorders, conducting diagnostic tests, developing treatment plans, and administering respiratory therapy. This role operates medical devices, monitors patient responses, and provides emergency care when needed. This role works closely with healthcare teams to manage respiratory conditions, improve lung function, and enhance patient well-being. Working under some supervision, this role also educates patients about respiratory health and disease prevention. Essential Job Function: • Restores patients pulmonary function and alleviates pain by planning and administering medically prescribed respiratory therapy. • Provides quality care by conducting pulmonary function tests, assessing and interpreting evaluations and test results, and determining respiratory therapy treatment plans in consultation with physicians and by prescription. • Helps patient accomplish treatment plan by administering inhalants, operating mechanical ventilators, therapeutic gas administration apparatus, environmental control systems, and aerosol generators. • Administers respiratory therapy treatments by performing bronchopulmonary drainage, assisting with breathing exercises, and monitoring physiological responses to therapy, such as vital signs, arterial blood gases, and blood chemistry changes. • Evaluates effects of respiratory therapy treatment plan by observing, noting, and evaluating patient’s progress and recommending adjustments and modifications. • Completes discharge planning by consulting with physicians, nurses, social workers, and other health care workers, contributing to patient care conferences. • Assures continuation of therapeutic plan following discharge by designing home exercise programs and instructing patients, families, and caregivers in home exercise programs. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent; Graduate of accredited Respiratory Therapy program. Experience: Licensure/Certification/Listing: • Required: Licensed by North Carolina Respiratory Care Board and by National Board of Respiratory Care as an RRT (Registered Respiratory Therapy) within six (6) months of hire Provisional license OR CRT (Certified Respiratory Therapist) required at hire in lieu of RRT credential BLS (CPR)-American Red Cross or AHA Healthcare Provider ACLS-American Red Cross or AHA Healthcare Provider. Pediatric Advanced Life Support (PALS).
The Nursing Technician - Nursing Secretary supports the unit with clerical and receptionist duties while also supporting the Registered Nurse with patient care. Working under close supervision, this role provides basic care and communication support for patients, families, and hospital staff. Essential Job Function: • Assists patients with basic care, including bathing, shaving, and taking vital signs to support mobility and recovery. • Provides meals and supplements to patients and notifies the Registered Nurse of any significant changes in patient condition. • Helps admit, transfer, and discharge patients in order to ensure that patients are promptly served and that beds are available as needed. • Supports the Registered Nurse by completing hourly rounding and responding to patient needs across different units. • Monitors inventory of supplies, equipment, and instruments and requests more materials as needed to ensure that daily operations can be completed. • Documents charges and accommodation codes in order to ensure accurate record keeping for the hospital. • Observes equipment and communicates when maintenance and repairs are needed to support smooth operations and avoid patient injury. • Performs simple receptionist duties, including answering phone calls and greeting visitors, to support clients and customers. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: None. Licensure/Certification/Listing: • Required: Certification required by State of North Carolina DHHR. Nurse Aide Certification required. BLS (CPR)-American Red Cross or AHA Healthcare Provider.