Specific Schedule: Monday - Friday: 8am - 8pm Every other weekend: 8am - 4pm, Subject to float to other sites for coverage The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success. Essential Job Function • Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing. • Assists new employees with registration workflows. • Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. • Adheres to No Surprise Act. • Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes. • Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling. • Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed. • Manages referrals and obtains pre-certification as needed and notifies pre-cert coordinator for follow up. • Creates a positive guest experience through adherence to Steps of Service protocols. • Deescalates situations when necessary. • Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc Ensures new patient information is delivered in a timely manner. • Mails new patient packets and contact new patients the day before their scheduled appointment. • Adheres to no show policy, send letters and document no shows in a timely manner. • Performs other duties as assigned Education • Required: High School Diploma or equivalent • Preferred: Graduate of a certified medical office training course Experience • Required: 1 Year clerical experience in medical setting. Proficient in EPIC Cadence/Prelude. Customer Service experience in healthcare setting. Licensure/Certification/Listing
The Senior Construction Project Manager provides leadership, oversight, and management of capital construction, facility renovation, and infrastructure improvement projects across the health system. This role is responsible for delivering projects safely, on schedule, within budget, and in compliance with applicable regulations while supporting organizational goals and strategic initiatives. The position also collaborates with operational, clinical, and administrative stakeholders to address day-to-day issues associated with major and minor construction projects and minimize disruption to healthcare operations. Essential Job Functions • Manages capital construction and renovation projects in accordance with approved Construction Management Guidelines, ensuring projects remain on schedule, within budget, and aligned with the approved scope. • Collaborates with project teams during project development to establish project scope, budget, and schedule. • Conducts Pre-Construction Risk Assessments (PCRA) before the start of construction activities. • Implements appropriate Infection Control Risk Assessment (ICRA) measures and Interim Life Safety Measures (ILSM) throughout project execution. • Coordinates project activities with Infection Prevention, Facilities Management, and Safety Management departments. • Documents project compliance and construction observations through Field Observation Reports. • Maintains comprehensive project documentation, including approval letters, meeting minutes, project scope manuals, contract documents and specifications, addenda, change orders, RFIs, shop drawing submittals, bulletin drawings, applications for payment, closeout documents, as-built drawings, and project correspondence. • Performs regular site inspections to verify compliance with contract documents, construction quality standards, and project requirements. • Tracks corrective actions and project issues through Field Observation Reports and follow-up documentation. • Plans andcoordinates project-related activities that may disrupt healthcare operations, including utility outages, noise, vibration, dust, and other construction impacts. • Schedules operational disruptions in accordance with approved organizational policies and procedures. • Ensures compliance with all applicable healthcare, safety, regulatory, and building code requirements, including Joint Commission (TJC), DHSR, CMS, OSHA, state health department regulations, and local and state building and fire codes. • Facilitates project completion and occupancy by coordinating required inspections, approvals, and closeout activities. Education: • Required: Associate or Bachelor’s degree in construction management, engineering, business, or related field. Minimum Qualifications: • Associate degree and ten (10) years of commercial construction project management experience, including multi-phased renovation and construction projects;or • Bachelors degree and five (5) years of commercial construction project management experience, including renovation and new construction projects. • Medical office building and acute care hospital construction experience preferred. Licensure/Certification/Listing: • Required: Driver’s License/Valid Driver’s License and American Hospital Association Certified Health Care Constructor (CHC). The CHC requirement must be fulfilled within one year of hire but will be waived if the candidate has the AHA Certified Health Care Facilities Manager (CHFM) credentials. Preferred: AHA Certified Health Care Constructor (CHC) or AHA Certified Health Care Facility Manager (CHFM).
The Clinic Sleep Technologist Registered supports the diagnosis and treatment of sleep disorders in patients. Working under close supervision, this role performs sleep monitoring and analysis to improve patients' sleep quality and well-being and performs procedures and testing in adherence to the American Academy of Sleep Medicine (AASM) guidelines.Essential Job Function • Helps prepare and set up sleep study equipment and monitoring devices for patients undergoing sleep studies. • Supports comprehensive patient assessments, including interviewing patients to gather medical history and sleep-related information. • Monitors patients' physiological data during sleep studies, such as brain waves, heart rate, respiratory patterns, and oxygen levels. • Assists in educating patients about the sleep study procedure, sleep hygiene, and the importance of following treatment recommendations. • Collaborates with sleep medicine physicians and other healthcare professionals to interpret sleep study results and provide treatment recommendations. • Participates in the implementation and titrations of the several therapies; Positive Airway Pressure (PAP), such as Continuous Positive Airway Pressure (CPAP), Bilevel, Adaptive Servo Ventilation (ASV), and Inspire Fine Tuning. • Administers testing on pediatric patients, with and without capnography. • Performs other duties as assigned. Education • Required: High School Diploma or equivalent; Completed clinical rotation in polysomnography Experience LicensureCertificationListing • Required: Registered by the Board of Registered Polysomnographic Technologist as a RPSGT; Registered by the North Carolina Medical Board as a BRPT; BLS (CPR)American Red Cross or AHA Healthcare Provider
This is a part-time position working 11:00 AM–7:00 PM shifts, 8 hours per day (2 days per week, 16hrs/wk). Coverage is needed Monday through Friday and will be split between two team members. The Patient Concierge serves as an additional resource for patients, guests and staff in the Emergency Department. They will assist patients and guests with both physical and emotional needs during their visit by monitoring the waiting area, supporting patients or guests by providing updates and comfort items, performing service recovery when needed, and doing tasks that allow clinical staff to focus on patient care.Essential Function: • Greet the patient and guests upon arrival as first point of contact with Emergency Department to create a positive first impression. • Offer wheelchairs to patients with difficulty walking or experiencing symptoms causing them to be unsteady. • Guide patients and support people (visitors) to registration desk. • Guide support people (visitors) with patient to security to get checked in as visitors and receive visitor pass. • Monitor patients in waiting area and alert nurse if patient’s condition is deteriorating. • Round on patients and support people in lobby to offer comfort items and updates of the status of their visit. • Monitor the waiting area and bathrooms for cleanliness. • Assist clinical staff by performing tasks like stocking blanket warmer, ensuring wheelchairs are in lobby. • Help clinical staff find patients in waiting area when ready to be taken back to triage or treatment areas. • Assist with helping patients to triage or treatment areas if requested by nurse or if patient needs additional assistance walking. Education: • Required: High School Diploma or equivalent • Preferred: Bachelors Degree Experience: • Required: 3 years customer service experience • Preferred: 5 years customer service experience License/Certification/Listing:
The Registered Nurse (RN) delivers high-quality patient care and ensures positive patient outcomes through the compassionate and efficient application of nursing knowledge. Working under general supervision, this role promotes professional nursing practice by coordinating patient care through the nursing process and multidisciplinary collaboration. Essential Job Function • Reviews patient needs and conditions to deliver nursing care in assigned unit to ensure that every patient receives the direct and proper care needed. • Analyzes patient information, including medical history, diagnostic results, and current condition, to develop individualized nursing care plans. • Prepares nursing processes, such as medication administration and treatments to provide comprehensive and effective patient care. • Reconciles medical records to ensure accuracy and compliance with regulatory standards and organizational policies. • Evaluates patient response to interventions and identifies any additional interventions needed to meet defined goals of care. • Collaborates with interdisciplinary care team to ensure effective care planning. • Performs other duties as assigned. Education • Required: Associates Degree in Nursing • Preferred: Bachelors Degree in Nursing Experience • Required: 1 year as a Registered Nurse • Preferred: 1 year in a clinical specialty as defined by ANCC or national nursing organizations Licensure/Certification/Listing • Required: Registered Nurse license in North Carolina or a Compact state, BLS (CPR)-American Red Cross or AHA Healthcare Provider
The Registered Nurse (RN) Per Diem provides high-quality patient care and applies nursing knowledge to ensure effective medical care and positive patient outcomes on a per diem basis. While working under close supervision, this role works collaboratively with the healthcare team and seeks guidance from senior medical professionals to address challenging circumstances to ensure optimal patient care on designated daily shifts. Essential Job Function: • Assists in conducting patient assessments, examinations, and treatments to contribute to comprehensive and personalized patient care on a day-to-day basis. • Supports the analysis of patient data to guide medical decisions, treatment plans, and interventions. • Helps implement prescribed medical interventions and treatments to ensure strict adherence to protocols and promote patient safety. • Collaborates with the interdisciplinary healthcare team to facilitate communication and coordination of care to improve patient outcomes. • Seeks guidance and advice from senior medical professionals on complex patient situations and challenging healthcare circumstances to ensure optimal patient care. • Performs other duties as assigned. Education: • Required: Associates degree in nursing. • Preferred: Bachelors degree in nursing. Experience: • Required: 1 year as a Registered Nurse with 1 year in a clinical specialty as defined by ANCC or national nursing organizations. Licensure/Certification/Listing: • Required: Registered Nurse license in North Carolina or a Compact state; BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Registered Nurse (RN) delivers high-quality patient care and ensures positive patient outcomes through the compassionate and efficient application of nursing knowledge. Working under general supervision, this role promotes professional nursing practice by coordinating patient care through the nursing process and multidisciplinary collaboration. Essential Job Function: • Reviews patient needs and conditions to deliver nursing care in assigned unit to ensure that every patient receives the direct and proper care needed. • Analyzes patient information, including medical history, diagnostic results, and current condition, to develop individualized nursing care plans. • Prepares nursing processes, such as medication administration and treatments to provide comprehensive and effective patient care. • Reconciles medical records to ensure accuracy and compliance with regulatory standards and organizational policies. • Evaluates patient response to interventions and identifies any additional interventions needed to meet defined goals of care. • Collaborates with interdisciplinary care team to ensure effective care planning. • Performs other duties as assigned. Education: • Required: Associate degree in nursing. • Preferred: Bachelors degree in nursing. Experience: • Required: 1 year as a Registered Nurse. • Preferred: 1 year in a clinical specialty as defined by ANCC or national nursing organizations. Licensure/Certification/Listing: • Required: Registered Nurse license in North Carolina or a Compact state BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Registered Nurse (RN) Per Diem provides high-quality patient care and applies nursing knowledge to ensure effective medical care and positive patient outcomes on a per diem basis. While working under close supervision, this role works collaboratively with the healthcare team and seeks guidance from senior medical professionals to address challenging circumstances to ensure optimal patient care on designated daily shifts. Essential Job Function: • Assists in conducting patient assessments, examinations, and treatments to contribute to comprehensive and personalized patient care on a day-to-day basis. • Supports the analysis of patient data to guide medical decisions, treatment plans, and interventions. • Helps implement prescribed medical interventions and treatments to ensure strict adherence to protocols and promote patient safety. • Collaborates with the interdisciplinary healthcare team to facilitate communication and coordination of care to improve patient outcomes. • Seeks guidance and advice from senior medical professionals on complex patient situations and challenging healthcare circumstances to ensure optimal patient care. • Performs other duties as assigned. Education: • Required: Associates degree in nursing. • Preferred: Bachelors degree in nursing. Experience: • Required: 1 year as a Registered Nurse with 1 year in a clinical specialty as defined by ANCC or national nursing organizations. Licensure/Certification/Listing: • Required: Registered Nurse license in North Carolina or a Compact state; BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Registered Nurse (RN) Per Diem provides high-quality patient care and applies nursing knowledge to ensure effective medical care and positive patient outcomes on a per diem basis. While working under close supervision, this role works collaboratively with the healthcare team and seeks guidance from senior medical professionals to address challenging circumstances to ensure optimal patient care on designated daily shifts. Essential Job Function: • Assists in conducting patient assessments, examinations, and treatments to contribute to comprehensive and personalized patient care on a day-to-day basis. • Supports the analysis of patient data to guide medical decisions, treatment plans, and interventions. • Helps implement prescribed medical interventions and treatments to ensure strict adherence to protocols and promote patient safety. • Collaborates with the interdisciplinary healthcare team to facilitate communication and coordination of care to improve patient outcomes. • Seeks guidance and advice from senior medical professionals on complex patient situations and challenging healthcare circumstances to ensure optimal patient care. • Performs other duties as assigned. Education: • Required: Associate Degree in Nursing. • Preferred: Bachelors Degree in Nursing. Experience: • Required: 1 year as a Registered Nurse with 1 year in a clinical specialty as defined by ANCC or national nursing organizations. Licensure/Certification/Listing: • Required: Registered Nurse license in North Carolina or a Compact state; BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Registered Nurse (RN) delivers high-quality patient care and ensures positive patient outcomes through the compassionate and efficient application of nursing knowledge. Working under general supervision, this role promotes professional nursing practice by coordinating patient care through the nursing process and multidisciplinary collaboration. Essential Job Function: • Reviews patient needs and conditions to deliver nursing care in assigned unit to ensure that every patient receives the direct and proper care needed. • Analyzes patient information, including medical history, diagnostic results, and current condition, to develop individualized nursing care plans. • Prepares nursing processes, such as medication administration and treatments to provide comprehensive and effective patient care. • Reconciles medical records to ensure accuracy and compliance with regulatory standards and organizational policies. • Evaluates patient response to interventions and identifies any additional interventions needed to meet defined goals of care. • Collaborates with interdisciplinary care team to ensure effective care planning. • Performs other duties as assigned. Education: • Required: Associate degree in nursing. • Preferred: Bachelors degree in nursing. Experience: • Required: 1 year as a Registered Nurse. • Preferred: 1 year in a clinical specialty as defined by ANCC or national nursing organizations. Licensure/Certification/Listing: • Required: Registered Nurse license in North Carolina or a Compact state BLS (CPR)-American Red Cross or AHA Healthcare Provider.