What We Offer: PRN Chaplain Role Overview: Join our team as a PRN professional, where your flexibility and quick thinking will make a real difference in a fast-paced hospital environment. You’ll play a vital role in triaging and prioritizing diverse patient needs, responding swiftly to consults and other urgent situations. Your ability to navigate complex scenarios and support the healthcare team with meticulous record keeping and collaboration will be key to delivering exceptional patient care. If you thrive in a dynamic setting and enjoy being an essential part of a dedicated team, this role is for you Position Details: Non-benefited, PRN (as-needed), on-call role Schedule: PRN as needed nights, weekends, holidays, and on call coverage Location: Triad Region hospitals - Clemmons, FMC, Kernersville, and Thomasville Candidates/applicants must live within a 30-minute response time to the facilities What We're Looking For: Education: Graduate Degree, required. Master's of Divinity or graduate theological degree ordination or equivalent and endorsement by denominations or faith groups endorsing body. Completion of four units of CPE from a nationally accredited body. Experience: Minimum of two years Spiritual Care experience in a healthcare setting, preferred. Roles requiring communication across disciplines, preferred. Licensure/Certification: Eligible for certification by APC, CPSP, or other equivalent national certifying body, required. Board certification completed within 3 years of hire date, required. What You'll Do: Deliver Spiritual Care: Respond to referrals across inpatient/outpatient settings; collaborate with chaplain team; use spiritual assessments to guide care; offer prayer, sacraments, and rituals as requested. Provide Supportive Counseling: Offer emotional and spiritual support in person or via phone/video platforms. Document Care: Record interactions and interventions in the electronic medical record and other designated tools. Support End-of-Life Needs: Assist with Advance Directives; provide grief support; help plan funerals/memorials; conduct services when appropriate. Consult on Psychosocial Issues: Serve on teams/committees; advise staff on complex emotional/spiritual concerns. Support Staff Wellbeing: Respond to crises (e.g., Code Lavender, CISM); lead self-care initiatives (retreats, services); offer burnout support and education. Engage with Community: Represent the organization at local events; speak to community groups; educate clergy on patient care challenges. Participate in Hospital Initiatives: Join interdisciplinary rounds, leadership events, and programs like Choices and Champions.
What We OfferAre you looking to join a collaborative team where exceptional care and service come together—every dimension, every time?Novant Health Medical Group is seeking a compassionate and skilled Surgical Advanced Practice Provider (APP) to join our growing urology team in Winston-Salem, NC.In this role, you will deliver comprehensive care to urologic patients in the acute care setting at Novant Health Forsyth Medical Center. Key responsibilities include supporting inpatient surgical servi...
What We Offer: The Chief Health Informatics Officer (CHIO) is the physician executive responsible for clinical informatics strategy across Novant Health. Reporting to the Chief Digital and Information Officer with a dotted line to the CMO, the CHIO leads clinical informatics across the medical group, acute care facilities, ambulatory settings, nursing informatics, digital health, clinical analytics, and innovation. The CHIO will lead optimization and governance of Epic (Dimensions) and other clinical technologies, focusing on improving clinical workflows, quality and safety, clinician experience, and patient care. The role will establish priorities for clinical technology investments and ensure effective implementation and adoption across the organization. As Novant Health grows, the CHIO will also lead the clinical informatics aspects of mergers, acquisitions, and expansion, helping integrate new facilities and providers into enterprise systems, workflows, and standards. Working closely with clinical, operational, and technology leaders, the CHIO will connect care delivery and technology and help shape how data, digital health, virtual care, and emerging technologies support Novant Health’s clinical strategy. Key responsibilities Set and execute the enterprise clinical informatics strategy across clinical, nursing, digital health, analytics, and other informatics domains. Lead Epic (Dimensions) optimization and governance, including clinical workflow design, enhancements, and prioritization. Establish governance and priorities for clinical technology and data initiatives, ensuring clinician needs are reflected in enterprise decisions. Improve clinical workflows and technology usability to support quality, safety, clinician efficiency, productivity, and well-being. Lead the implementation and adoption of clinical technologies, including clinical pathways, decision support, and other tools that support care delivery. Lead clinical informatics integration for mergers, acquisitions, new facilities, and affiliated providers. Advance clinical analytics and ensure quality, safety, performance, and regulatory requirements are incorporated into EHR workflows and operations. Evaluate emerging technologies and advance digital health, virtual care, patient engagement, and other technology-enabled care models. Build and lead a strong clinical informatics team that supports clinicians across the enterprise. Develop strong relationships across clinical, operational, technology, and executive leadership to drive alignment, innovation, and change. What We're Looking For: Education: Medical Doctor, required. Experience: 3 Years experience must have a strong mix of healthcare experience and technology knowledge, understanding how to prioritize efforts to achieve the desired outcomes related to remarkable patient experiences. Experience as a Chief Health Information Officer (CHIO) within a large healthcare system, with a proven track record in mergers and acquisitions, joint ventures (JV), and supporting integration processes. Must have previous EPIC experience. Licensure/Certification: Physician with Board certification in Clinical Informatics and primary speciality. Must have/be able to obtain an unrestricted medical license in North Carolina. Additional Skills/Requirements (required): Exhibit patience while navigating complex organizational structures. Collaborate to get buy-in across functions and diplomatically challenge the status-quo and solidify relationships with a broad group of people. Demonstrate leadership and charisma to drive change forward. Actively respect work of teams and honor past accomplishments while pushing for necessary change. Inspire teams to do their best work and pursue excellence in their own lives. Empower colleagues across Novant Health to do their best work by sharing knowledge and tools. Diversity of thought, experiences, backgrounds will enable the strongest teams. Culture of inclusivity and appreciation enables high team member engagement. Relentless quest for personal excellence. Courage to stand for what should be done in support of best patient outcomes and overall community health. Compassion for team members, patients, and our communities. Dedicate time to listen to experts across the company, understand a variety of perspectives and strive to expand context every day. Promote fiduciary responsibility at all levels of the IT organization. Must be able to craft a unique and differentiating vision. Must have experience leading operational transformations across multi-billion-dollar companies. Must have strong executive leadership experience. Must have the capacity to learn very quickly and engage effectively across a variety of constituencies. Active connections with the start-up community are desired. What You'll Do: Essential Functions • Follows established Novant Health and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality. • Provides the strategic context for clinical informatics, creating and maintaining a strong relationship between fellow executives and clinical users. • Helps lead clinical systems and data governance initiatives with senior DPS leaders. • Spearheads analytics-based initiatives by partnering with the DPS Steering Committee ensuring that clinicians’ needs and expectations are incorporated into the business initiatives. • Involved in executive level strategy discussions and assuming responsibility for acute care clinical systems strategic organizational initiatives. • Acts as a liaison between clinicians and DPS - communicates, interprets, and translates clinicians’ needs for DPS and in turn facilitates clinicians’ understanding of digital products and services and manages their expectations of new systems; incorporates clinical workflow planning and redesign into EHR design and optimization. • Reviews medical informatics trends, experiences, and approaches, develops technical and application implementation strategies and assists in the development of strategic plans for clinical information systems. • Works in concert with DPS to design and implement systems supporting patient care and research activities. • Leads design of clinical pathway models with physician, nursing, and administrative leadership, and will assist in modification of these models to gain maximum efficacy and support for patient care and research protocols. • Leads development of clinical "rules" supporting patient care and protocol research as well as the design of clinical system features supporting protocol management and the use of the system to leverage the clinicians' time and maximize communication with affiliates and referring physicians. • Ensures clinical quality (regulatory reporting and metrics) and patient safety are coordinated with EHR workflows and operations.
What We Offer: Are you looking to join a collaborative team where exceptional care and service come together—every dimension, every time? Novant Health Medical Group is seeking a compassionate and skilled Surgical Advanced Practice Provider (APP) to join our growing urology team in Winston-Salem, NC. In this role, you will deliver comprehensive care to urologic patients in the acute care setting at Novant Health Forsyth Medical Center. Key responsibilities include supporting inpatient surgical services, performing consults, and rounding on patients with urologic conditions. This position is well suited for a motivated clinician who is passionate about managing and advancing care for patients with complex urologic needs. The ideal candidate is patient-centered, adaptable, and dependable, with the ability to thrive in a collaborative, team-oriented environment. The typical schedule is 7-on/7-off rotation days only. Prior experience in urology and surgical assisting is preferred. RNFA certification is required for nurse practitioner applicants. Our multidisciplinary team of surgeons, nurse practitioners, and physician assistants works closely to deliver exceptional outcomes for both operative and non-operative patients. As an APP, you will practice under physician supervision while exercising a high level of clinical judgment across a broad scope of responsibilities. Why Winston-Salem? Winston-Salem offers a vibrant blend of culture, recreation, and accessibility. The region features minor league baseball, collegiate athletics, local wineries, and a thriving arts scene including theater and ballet. Conveniently located, it’s within two hours of Charlotte, the Blue Ridge Mountains, and the Research Triangle (Raleigh, Durham, Chapel Hill), with easy access to beaches and scenic destinations like Smith Mountain Lake. Nearby international airports in Greensboro and Charlotte make travel simple. Novant Health Benefits: Medical group employment Comprehensive medical and retirement benefits CME allowance Epic electronic health record system Malpractice coverage Strong emphasis on work-life balance About Novant Health Medical Group: One of the largest medical groups in the nation Dedicated resiliency and wellness programs to help prevent burnout ODYSSEY onboarding program designed to support new physicians and APPs Active APP Council focused on professional development, engagement, and clinical excellence A nationally recognized, nonprofit, community-based health system Physician-led organization with strong clinical leadership at every level What It Means to Join Novant Health: Novant Health is an integrated network of clinics, outpatient centers, and hospitals focused on delivering seamless, high-quality care. With more than 1,900 physicians and 36,000 team members across 800+ locations, we serve millions of patients annually while remaining deeply committed to our communities. We are proud to be recognized as one of the best employers in North Carolina and nationally for workplace diversity and inclusion. Our commitment to community impact is reflected in over $1.5 billion in annual community benefit and ongoing support for local health and human service organizations. At Novant Health, diversity and inclusion are core to who we are. We believe that embracing the unique strengths of every team member allows us to provide remarkable care to our patients, families, and communities. We welcome applicants from all backgrounds to apply. Join us, and let’s transform healthcare together. #MakeHealthcareRemarkable #JoinTeamAubergine #NHMGAPPs What We're Looking For: Education: Master's Degree required. Either a graduate of an NCCPA accredited physician assistant program, or NP or post Master’s NP program required. Experience: One year of experience in urology preferred. Licensure/Certification/Registration: Current PA or NP license in appropriate state required. NCCPA or registry with state nursing board, ACLS, DEA registry required. RNFA certification required for NP's applicants Additional Skills Required: Ability to successfully complete generic and depart-specific skills validation and competency testing; Thorough knowledge of diagnosis, and pharmacology; Thorough skill in physical assessment and management of chronic illness; Communication skills, both verbal and written; general computer knowledge is preferred; ability to work independently, yet in collaboration when necessary. Ability to use problem-solving, decision making, creative and communication skills. Dedicated to patient rehabilitation and self-care. What You'll Do: It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
What We Offer: Novant Health Twin City Pediatrics is seeking a board-certified/board-eligible full-time pediatrician to join our well-established practice in Winston-Salem, North Carolina. Our team includes 7 experienced physicians, 2 advanced practice providers, and a dedicated support staff. For over 20 years, we have proudly delivered compassionate, evidence-based care to children and families. The practice operates Monday through Friday from 8 a.m. to 5 p.m., with no newborn rounding and a light call schedule of 3 to 4 days per month. We are looking for a collaborative, patient-centered physician who values clinical excellence and is eager to be part of a thriving, supportive team. Winston-Salem is a vibrant city that blends history, culture, and innovation. Known for its strong sense of community, excellent public and private schools, thriving arts scene, and easy access to both the mountains and the coast, it's an ideal place to live, work, and raise a family. With a low cost of living and diverse recreational opportunities, Winston-Salem offers a high quality of life in the heart of North Carolina. Novant Health offers: 2 year salary guarantee NH Medical Group employed Medical and Retirement Benefits Relocation Allowance CME Allowance System wide EHR-Epic Malpractice Work-Life balance Novant Health Medical Group Is one of the largest medical groups in the nation Offers resiliency training for physicians and team members to prevent burnout Is nationally recognized for advanced care and one of the largest community based, non-profit healthcare systems Is well known for being physician-led and physician-driven. For example, our physicians are in every area of leadership across the organization. That means every strategic discussion has physicians at the table, and every market partners a physician leader with an administrator. The result is a focus on the details that are important to physicians. What does it mean to be a part of Novant Health? A commitment to patient centered care and our model of spending more time with each patient, and creating a seamless system of care for our patients are the foundations of our success Sharing a philosophy of putting high value on the patient experience Novant Health is an integrated network of physician clinics, outpatient facilities and hospitals that delivers a seamless and convenient healthcare experience to communities in North Carolina, South Carolina, and Georgia. The Novant Health network consists of more than 1,800 physicians and over 35,000 employees who provide care at nearly 800 locations, including 15 hospitals and hundreds of outpatient facilities and physician clinics. In 2022, Novant Health was included on Forbes’ Best Employers for Diversity, Best Employers and America’s Best-in-State Employers list. The Disability Equality Index also named Novant Health on its Best Places to Work list. In 2021, Novant Health reported $1.1 billion in total community benefit, including $192.7 million in financial assistance to members of the communities we serve. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Join us, and let’s transform healthcare together. #NHMGphysicians
What We Offer: Registered Nurse (RN) – Post-Surgical Acute Care Forsyth Medical Center | Full-Time Nights (7:00 PM - 7:00 AM) | Winston-Salem, NC Join our Post-Surgical Acute Care team and care for post-operative and medically complex patients who require continued recovery, monitoring, and education before discharge. This fast-paced unit provides the opportunity to develop strong clinical skills while caring for patients with diverse surgical and medical needs. Working alongside a collaborative multidisciplinary team, you'll play a critical role in helping patients recover safely and achieve positive outcomes. What We're Looking For: Education: 4 Year / Bachelors Degree, preferred. Graduate of an accredited school of nursing required. If your RN nursing license has been inactive, retired or lapsed for five years or more and you have not been licensed in another state during the last five years, successful completion of a Board approved refresher course is required prior to reactivating or reinstating your license. In order to be considered for current licensure status, you must apply for reinstatement within one year of completing the refresher course. Experience: One year relevant experience, preferred. Licensure/Certification: Current RN licensure in appropriate state, required. What You'll Do: What You'll Do Provide comprehensive care to post-surgical and medically complex patients. Monitor and assess patients recovering from a variety of surgical procedures. Manage wound care, surgical drains, NG tubes, and other post-operative treatments. Administer IV medications, blood transfusions, anticoagulants, and tube feedings. Assess and manage pain while promoting patient comfort and recovery. Monitor for complications and communicate changes in patient condition to the care team. Educate patients and families on recovery expectations, medications, and discharge instructions. Collaborate with physicians, therapists, case managers, and other healthcare professionals to coordinate care. Document assessments, interventions, and patient progress in the electronic medical record. Deliver compassionate, patient-centered care that supports safe transitions home. Why Join Our Post-Surgical Acute Care Team? Advance your nursing career through specialty-focused education, certifications, and clinical ladder opportunities. Utilize advanced technology and innovative resources that support safe, efficient patient care. Thrive in a newly constructed facility equipped with state-of-the-art technology. Access wellness and resiliency resources designed to support a successful and sustainable nursing career. Enjoy competitive pay and comprehensive benefits, including medical, dental, vision, retirement savings, and paid time off starting on your first day. Remarkable Care. Remarkable Careers.
What We Offer: Join the Skilled Nursing Facility team at Community Hospital of Stokes, where Licensed Practical Nurses play an essential role in providing compassionate, personalized care to residents. As an LPN, you’ll work as part of an RN-led interdisciplinary team, building meaningful relationships with residents and their support systems while helping promote comfort, safety, and optimal health throughout their care journey. Why LPNs Choose This Role Build meaningful relationships while providing personalized, resident-centered care Work collaboratively as part of a supportive RN-led healthcare team Utilize your clinical skills to make a direct impact on resident health and quality of life Gain valuable experience caring for residents with a variety of healthcare needs Enjoy a consistent full-time, 12-hour night shift schedule Facility: Community Hospital of Stokes | Location: Danbury, NC | Position Type: Part-Time | Work Schedule: 7:00 p.m. – 7:00 a.m., Night Shift What We're Looking For: Education: High School Diploma or GED, required. Graduate of accredited Practical Nursing Program, required. Experience: One year of relevant experience, required. Licensure/Certification: Appropriate state LPN license, required. Additional Skills (required): Computer skills, Phone call etiquette, Organizational Skills. What You'll Do: Provide compassionate, evidence-based nursing care to residents in the Skilled Nursing Facility Establish personalized relationships with residents and their chosen support systems Collaborate with Registered Nurses and other members of the healthcare team to coordinate and deliver individualized care Monitor resident condition and communicate changes or concerns to the appropriate members of the care team Support residents throughout their health journey while promoting comfort, safety, dignity, and optimal health Provide and document nursing care in accordance with established policies, procedures, and standards of practice Maintain accountability for care provided as a member of the RN-led nursing team
Department: 11711 Enterprise Corporate - Security Technology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Position will provide badging support in Wake area including High Point Pay Range: $25.30 - $37.95 Essential Functions Performs preventative maintenance, troubleshooting, and repair of general patient and non-patient care equipment/applications. Performs and documents routine maintenance in compliance with current policies and procedures. Assists with management of inventory levels for break/fix and spare equipment/parts, ensuring proper tracking. Acts on equipment hazard alerts and recalls to ensure patient safety. Performs and documents department inventories. Accepts on call responsibilities, supports customer emergency issues and escalates to the appropriate person or group as needed. Provides technical in-service education for clinical and non-clinical staff in the operation and maintenance of equipment. Provides cross-training to peers to improve skills and verify competency. Serves as a limited technical advisor/project coordinator for evaluation and installation of patient and non-patient care equipment. Physical Requirements Work is subject to high-level visibility through exposure to patient population and to administration. Works in patient care areas independently under stressful conditions. Must be able to lift up to 35 lbs. This position requires standing and walking. Exposure to electrical hazardous equipment and potential biohazards exist. Must have reliable, personal transportation for daily trips to and from facilities, and also be able to carry equipment in personal automobile between facilities. Must meet Transportation requirements - Defensive Driving Class and Motor Vehicle Report screening for certification to drive company vehicles. Education, Experience and Certifications High School Diploma or GED required; Bachelor's Degree preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Performs maintenance, troubleshooting, research and fact finding to respond to hardware, software, network (data and voice) and enterprise applications issues/requests in support of patient and non-patient care areas.
REGISTERED NURSE / CLINICAL RESEARCH COORDINATOR“Established Clinical Research Company is Seeking a Registered Nurse / Clinical Research Coordinator to Join Our Team!”Position SummaryPeters Medical Research is seeking an initiative-taking, detail-oriented Registered Nurse / Clinical Research Coordinator (RN/CRC) to join our growing clinical research team.The RN/CRC will coordinate and conduct clinical research studies while providing nursing expertise and direct clinical support to research part...
Department: 12705 Enterprise Corporate - Patient Access & Care Team: NC/GA Operations Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Shift Monday-Friday; 8a-5p- includes Holidays Pay Range: $21.85 - $32.80 Major Responsibilities: Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site. Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary. Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues. Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements. Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information. Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling. Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate. Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution. Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases. Performs additional duties based on department needs. Maintains knowledge and efficient utilization of all information systems utilized by the department. Licensure, Registration, and/or Certification Required: None Education Required: High School Graduate Experience Required: Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area Knowledge, Skills & Abilities Required: Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment Basic knowledge of medical terminology is helpful but not required. Basic understanding of computers and desktop software packages. Ability to work in a fast-paced environment, handling a variety of customer/patient needs. Basic multitasking and problem-solving skills, as well as organization and prioritization skills. Ability to use/manage a multiple-line telephone system. Demonstrated ability for analysis, logical thinking, accuracy and concern for detail. Strong verbal communication skills and ability to interact with a diverse customer population. Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems. Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues. Ability to work a variety of hours based on departmental business needs. Physical Requirements and Working Conditions: Must have functional vision, touch, speech, and hearing. Required to sit most of the workday. Operates all equipment necessary to perform the job. Exposed to normal office environment and/or remote work environments This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Acts as the first point of contact for customers reaching out to Advocate Health through established Patient Access & Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.