The Program Coordinator is responsible for executing administrative and operational support for assigned programs related to planning, directing and coordination of activities associated with system-wide improvement, innovation design and training. Working under general supervision, this position assists with the creation of support materials, basic data reporting associated with budget and improvement outcomes, training scheduling, participant registration and attendance tracking. Essential Job Function: • Collaborates with hospital leadership to design, plan, and implement new programs or initiatives that align with the organizations strategic goals and mission to improve patient outcomes. • Oversees all aspects of program logistics, including scheduling meetings, arranging venues, coordinating materials and equipment, and ensuring smooth execution of program activities. • Communicates with internal and external stakeholders, such as physicians, nurses, administrative staff, patients, and community partners, to promote program participation, gather feedback, and ensure program relevance and effectiveness. • Collects and manages program data, such as attendance, outcomes, and feedback. • Conducts data analysis to evaluate program performance and impact, presenting findings to leadership and making data-driven recommendations for improvement. • Assists in developing and managing program budgets, tracking expenses, and ensuring financial compliance. • Collaborates with the marketing department to create promotional materials, newsletters, and social media content to raise awareness of programs and attract participants. • Designs and implement program evaluation strategies to assess the effectiveness and efficiency of initiatives. • Prepares regular reports for leadership, summarizing program outcomes, challenges, and recommendations for program enhancement or expansion. • Performs other duties as assigned. Education: • Required: Bachelors Degree Experience: • Required: 3 Years Licensure/Certification/Listing:
The Supervisor Sterile Processing reviews that medical equipment and instruments are properly sterilized in order to comply with safety standards and provide quality patient care. This role ensures that decontamination procedures follow appropriate policies and any sterilization malfunctions are reported effectively. Essential Job Function: • Reviews that instrument sets, trays, and packaged items are sterilized correctly in order to ensure safe patient care. • Ensures cleaning and decontaminating instruments and equipment are occurring according to department policies and manufacturers recommendations while using standard precautions procedures to ensure safety. • Ensures that standard precautions in handling contaminated items or instruments are followed by team members. • Monitors Instrument sharpening schedules and sends items out for repair. • Examines and records results of sterilization with every cycle completely and accurately to ensure compliance with safety procedures. • Prepares reports of any positive results or sterilization malfunctions to appropriate leadership in a timely manner to ensure a proper resolution. • Manages resources efficiently and works with team members to reduce costs and improve quality. • Oversees training and education of team members to ensure that all safety procedures are understood and followed. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: 5 years of experience in Sterile Processing or as a Certified Surgical Technologist (CST)/Surgical Technologist (ST). • 3 years of recent experience as a supervisor or serving in a management capacity. Licensure/Certification/Listing: • Required: Will accept any one of the following credentials: Certified Central Sterile Technician (CRCST), Certified Surgical Technologist (CST), or Sterile Processing Technician (CSPDT).
The Utilization Review Support Specialist completes and documents in Cone Healthlink (CHL/EPIC) payor communication to include notification of beneficiary admission per payor requirements and timelines, authorization status and contact information for clinical follow-up. Essential Job Function: • Reviews accounts to ensure accuracy and compliance with notice of admission requirements. • Identifies where additional non-clinical details are required and initiates action to document the needed information. • Ensure the accurate and timely submission of all administrative documents to the relevant parties, maintaining the highest standards of administrative support. • Ensures a detailed account history by documenting all activities conducted on accounts. • Identifies and escalates complex or time sensitive issues to leadership or the designated utilization review team in a timely manner. • Meets/maintains productivity and quality standards to ensure excellent service is provided to customers. • Utilize technology as necessary to complete job requirements. • Maintains comprehensive knowledge of payer requirements, communication preferences, and access to payer portals, as well as governmental regulations, HIPAA, and commercial payer rules. • Organizes work/resources to accomplish objectives and meet deadlines. • Coordinates information and findings with Revenue Cycle Services to help recognize or resolve possible payment problems. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: 2 years of experience in a Patient Access, Care Management, or Utilization Review support role. Licensure/Certification/Listing:
The Nursing Technician - Nursing Secretary supports the unit with clerical and receptionist duties while also supporting the Registered Nurse with patient care. Working under close supervision, this role provides basic care and communication support for patients, families, and hospital staff. Essential Job Function: • Assists patients with basic care, including bathing, shaving, and taking vital signs to support mobility and recovery. • Provides meals and supplements to patients and notifies the Registered Nurse of any significant changes in patient condition. • Helps admit, transfer, and discharge patients in order to ensure that patients are promptly served and that beds are available as needed. • Supports the Registered Nurse by completing hourly rounding and responding to patient needs across different units. • Monitors inventory of supplies, equipment, and instruments and requests more materials as needed to ensure that daily operations can be completed. • Documents charges and accommodation codes in order to ensure accurate record keeping for the hospital. • Observes equipment and communicates when maintenance and repairs are needed to support smooth operations and avoid patient injury. • Performs simple receptionist duties, including answering phone calls and greeting visitors, to support clients and customers. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: None. Licensure/Certification/Listing: • Required: Certification required by State of North Carolina DHHR. Nurse Aide Certification required. BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Registered Nurse (RN) Per Diem provides high-quality patient care and applies nursing knowledge to ensure effective medical care and positive patient outcomes on a per diem basis. While working under close supervision, this role works collaboratively with the healthcare team and seeks guidance from senior medical professionals to address challenging circumstances to ensure optimal patient care on designated daily shifts. Essential Job Function: • Assists in conducting patient assessments, examinations, and treatments to contribute to comprehensive and personalized patient care on a day-to-day basis. • Supports the analysis of patient data to guide medical decisions, treatment plans, and interventions. • Helps implement prescribed medical interventions and treatments to ensure strict adherence to protocols and promote patient safety. • Collaborates with the interdisciplinary healthcare team to facilitate communication and coordination of care to improve patient outcomes. • Seeks guidance and advice from senior medical professionals on complex patient situations and challenging healthcare circumstances to ensure optimal patient care. • Performs other duties as assigned. Education: • Required: Associates Degree in Nursing. • Preferred: Bachelors Degree in Nursing. Experience: • Required: 1 year as a Registered Nurse with 1 year in a clinical specialty as defined by ANCC or national nursing organizations. Licensure/Certification/Listing: • Required: Registered Nurse license in North Carolina or a Compact state; BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Clinical Educator Sterile Processing provides comprehensive education and training to Sterile Processing Techs, ensuring compliance with industry standards, best practices, and regulatory requirements. This role is responsible for conducting training sessions, workshops, and hands-on demonstrations, evaluating the effectiveness of training programs, and collaborating with other departments to promote interdisciplinary learning. Essential Job Function: • Conducts training sessions, workshops, and hands-on demonstrations to educate staff on sterile processing techniques, infection control practices, and equipment operation. • Develops and delivers comprehensive training programs for sterile processing staff, including orientation programs for new hires and ongoing education for existing staff. • Collaborates with department managers and supervisors to identify training needs and develop customized educational plans to address specific areas of improvement. • Stays up to date with industry trends, best practices, and regulatory requirements related to sterile processing, and incorporate this knowledge into training programs. • Evaluates the effectiveness of training programs through assessments, feedback, and performance evaluations, and make necessary adjustments to ensure continuous improvement. • Participates in quality improvement initiatives, audits, and compliance activities to ensure adherence to regulatory standards and best practices. • Maintains accurate documentation of training activities, attendance records, and staff certifications. • Performs other duties as assigned. Education: • Required: Associates Degree • Preferred: Bachelors Degree Experience: • Required: 5-7 years; experience as a Surgical Technologist or Sterile Processing Technician. Licensure/Certification/Listing: • Required: CRCST Certified Central Sterile Tech; CHL and CIS within one year of employment. • Preferred: CST Cert Surgical Technologist.
The Revenue Integrity Manager is responsible for the oversight and management of the department's daily activities, ensuring departmental goals are achieved through the implementation of quality control, productivity measures, and auditing processes. This position provides leadership to team members and managers. This position serves as a key stakeholder in the organization's reimbursement and revenue activities, conducting analyses of revenue cycle data to support the financial objectives of the health system. The manager also interprets governmental regulations, leading the development and implementation of process enhancements to comply with these standards. Essential Job Function: • Sets departmental productivity and quality objectives, develops and manages the departmental audit system to ensure team member compliance with standards. • Offers training and coaching to enhance leadership and team performance. • The position also assists in creating departmental strategic planning. • Serves as key revenue integrity contact addressing issues such as denials, underpayments, refunds, and reimbursement. • Collaborates with a diverse internal and external audience including physicians, payers, service line leaders, and team members, to ensure organizational financial objectives are met and enhance revenue capture and reimbursement. • Serves as key liaison with third party payers to resolve complex, escalated issues. • Analyzes a diverse set of data related to revenue cycle performance to enhance reimbursement and revenue capture. • Communicates data and insights to stakeholders to drive action and process improvements. • Additionally, the position entails designing and developing data reporting systems for timely distribution of information. • Monitors and interprets government regulations impacting revenue cycle operations, ensuring stakeholders are kept informed of any changes, and organizational compliance. • Serves as a key leader for revenue cycle compliance changes. • Additionally, monitors and informs stakeholders of changes and updates to managed care payer policies and ensures organizational readiness. • Leads and participates in cross functional organizational committees to support organizational financial goals, reimbursement, and compliance/regulatory activities. • This role oversees the operations of the revenue integrity enrollment, credentialing, and revenue cycle auditing functions. • Serves as a subject matter expert related to enrollment, credentialing, and revenue cycle compliance impacting reimbursement by both governmental and managed care payers. • Oversees the planning, direction, and control of clinical denial management and audit activities from government and managed care payers. • Collaborates with both external and internal stakeholders to develop processes and systems that minimize denials and maximize reimbursement. • Effectively communicates with a broad audience to address denial issues and implement process improvements. • Oversight of the revenue integrity payment variance and refund function. • Works in collaboration with managed care contracting to resolve complex issues and ensure the accuracy of payment expectations in the billing system. • Partners with cross functional leaders to resolve issues impacting reimbursement. • Serves as a a secret matter expert related to reimbursement, payment variance, and refunds and guides the resolution of complex issues. • Designs and facilitates training for a diverse audience to support organizational financial objectives. • Additionally, oversees the revenue integrity education program to include delivery and content design. Education: • Required: Bachelors Degree • Preferred: Masters Degree Experience: • Required: 6 years of experience in Revenue Cycle. Licensure/Certification/Listing: • Preferred: HFMA CHFP or FHFMACoding CCS, RHIA, RHITEPIC certification in Revenue Cycle Modules.
The Nursing Technician - Nursing Secretary supports the unit with clerical and receptionist duties while also supporting the Registered Nurse with patient care. Working under close supervision, this role provides basic care and communication support for patients, families, and hospital staff. Essential Job Function: • Assists patients with basic care, including bathing, shaving, and taking vital signs to support mobility and recovery. • Provides meals and supplements to patients and notifies the Registered Nurse of any significant changes in patient condition. • Helps admit, transfer, and discharge patients in order to ensure that patients are promptly served and that beds are available as needed. • Supports the Registered Nurse by completing hourly rounding and responding to patient needs across different units. • Monitors inventory of supplies, equipment, and instruments and requests more materials as needed to ensure that daily operations can be completed. • Documents charges and accommodation codes in order to ensure accurate record keeping for the hospital. • Observes equipment and communicates when maintenance and repairs are needed to support smooth operations and avoid patient injury. • Performs simple receptionist duties, including answering phone calls and greeting visitors, to support clients and customers. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: None. Licensure/Certification/Listing: • Required: Certification required by State of North Carolina DHHR. Nurse Aide Certification required. BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Nursing Technician supports the Registered Nurse through observing and documenting patient conditions. Working under close supervision, this role assists with patient support through progressive mobility and assistance with daily tasks as needed. Essential Job Function: • Supports patients with daily living tasks, including meals, personal care, and progressive mobility in order to support the recovery and plan of care. • Assesses patients quality of life related to nutrition, hydration, and elimination in order to distribute resources and anticipate patient needs. • Admits, transfers, and discharges patients in order to move them to the appropriate locations in line with the plan of care. • Assists with clinical procedures, including monitoring blood glucose, recording vital signs, obtaining EKGs, applying restraints, and attending to elimination needs to provide comfortable care for patients. • Helps to maintain unit inventories of supplies and medical equipment in order to ensure a clean and safe environment in adherence to the National Patient Safety Goals. • Checks that fall-risk patients have the appropriate arm bands, socks, and signage to ensure physical safety. • Helps document all clinical procedures, patient interactions, and medication use to maintain a detailed patient history. • Responds promptly to delegation from registered nurse staff and shares patient observations to ensure efficient collaboration. • Performs other duties as assigned. Education: • Required: High School Diploma or equivalent. Experience: • Required: None Licensure/Certification/Listing: • Required: Certification required by State of North Carolina DHHR. Nurse Aide Certification required. BLS (CPR)-American Red Cross or AHA Healthcare Provider.
The Registered Nurse (RN) delivers high-quality patient care and ensures positive patient outcomes through the compassionate and efficient application of nursing knowledge. Working under general supervision, this role promotes professional nursing practice by coordinating patient care through the nursing process and multidisciplinary collaboration. Essential Job Function: • Reviews patient needs and conditions to deliver nursing care in assigned unit to ensure that every patient receives the direct and proper care needed. • Analyzes patient information, including medical history, diagnostic results, and current condition, to develop individualized nursing care plans. • Prepares nursing processes, such as medication administration and treatments to provide comprehensive and effective patient care. • Reconciles medical records to ensure accuracy and compliance with regulatory standards and organizational policies. • Evaluates patient response to interventions and identifies any additional interventions needed to meet defined goals of care. • Collaborates with interdisciplinary care team to ensure effective care planning. • Performs other duties as assigned. Education: • Required: Associate degree in nursing. • Preferred: Bachelors degree in nursing. Experience: • Required: 1 year as a Registered Nurse. • Preferred: 1 year in a clinical specialty as defined by ANCC or national nursing organizations. Licensure/Certification/Listing: • Required: Registered Nurse license in North Carolina or a Compact state BLS (CPR)-American Red Cross or AHA Healthcare Provider.