Department10920 Enterprise Corporate - Quality Wake AreaStatusFull timeBenefits EligibleYesHours Per Week40Schedule Details/Additional InformationFulltime, dayshift, Monday - Friday with early morning, late afternoon, or weekend hours possible.This role will be hybrid with expectations of 2-3 times onsite a week or as needed.No relocation and no sponsorship or transfer of visa for this position now or in the future.Pay Range$44.15 - $66.25Major ResponsibilitiesResponsible for the overall adminis...
The Medical Assistant II Certified provides team-based patient care as directed by the Provider and according to standard plans of care appropriate to the patient's condition, needs, and/or age. The daily care provided varies based on the specialty and practice size. Working under moderate supervision, this role provides support to nursing, lab, clerical, and Physician staff to facilitate positive patient outcomes and care. This role also is cross trained to alternate positions, sites, and specialties to support the practice in the front office, check-out, scheduling, and laboratory as needed.Essential Job Function • Precepts newly hired medical assistants and medical assistant students, providing guidance and support during their training. • Qualified observer for clinical competencies. • Organizes and teaches annual educational presentations to staff when requested by leadership. • Leads and organizes daily huddles, facilitating communication and coordination among the clinic staff. • Leads quality or process improvement projects for the clinic as requested by leadership. • Manages the clinic's supply and medication ordering, ensuring that all necessary items are available. • Enters data, such as vital signs and implements the plan of care as directed by the Provider. • Implements protocols/standing orders based on patient complaint or reason for visit. • Performs 12-lead EKGs, select respiratory care procedures, other assigned patient care and may assist providers with specialty procedures for which adequate training has been provided and for which competencies have been demonstrated. • Administers oral and parenteral medications including immunizations, controlled substances, therapeutic injections, skin tests and treatments, and other treatment modalities according to specified policies and procedures and medical assisting standards, under the direction of supervising physicians. • Completes prior authorizations for medications as needed and communicates physician prescriptions to pharmacies by phone and fax as needed. • Provides accurate, complete, and timely documentation of all medical assistant procedures in the medical record. • Communicates patient condition, questions, and concerns to nursing staff and physician in order to triage and respond to messages appropriately. • Performs other duties as assigned. Education • Required: High School Diploma or EquivalentPreferred: Medical Assistant Program Experience • Required: 2 years' work experience as Certified Medical Assistant Preferred: SPICE Training, FitTest Training, Member of professional organization eg AAMA, experience leading quality or process improvement projects, experienced trainer, experienced in practice front office roles. LicensureCertificationListing • Required: Certification as a Medical Assistant (CMA)Registered Medical Assistant (RMA) required from one of the following: American Associate of Medical Assistants (AAMA), American Allied Health RMA(AAH), American Medical Technologists (AMT), National Center for Competency Testing (NCCT), National Healthcareer Association (NHA), American Registry of Medical Assistants (RMA), National Healthcare Worker's Association (NHCWA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA), American Medical Certification Association (AMCA).BLS (CPR)American Red Cross or AHA Healthcare Provider Preferred: Advanced Certification in addition to BLS (ACLS, PALS, etc)Participation in a clinical orientation, competency evaluation, and ability to pass a clinical skills assessment and medication administration test within ninety (90) days of hire, and within 3 attempts.Medical Assistant Clinical Ladder Requires ongoing demonstration of competency validation to remain in the Medical Assistant II Certified role. Refer to the Clinical Ladder Assessment for a list to select five items annually. These are documented throughout the year as part of annual evaluation.
The Sterile Processing Technician II is responsible for properly decontaminating, assembling, and sterilizing medical equipment and instruments in order to comply with safety standards and provide quality patient care. Essential Job Function • Support team members with dissembling, assembling, packaging and sterilization as needed. • Has comprehensive knowledge of disassembling, assembling, packaging and sterilization. • Exhibits knowledge in determining the methods to be used to care for instruments: hand washing, mechanical washing, or high-level disinfection, especially in the removal of protein and corrosion and in the sorting for repair. • Supports team members to ensure appropriate cleaning of mobile patient equipment. • Inspects important points in instruments and equipment to ensure they are functioning properly and there is no damage. • Demonstrates knowledge of the function and operation of the decontamination equipment for optimum cleaning, loading, temperature and troubleshooting if malfunctions. • Monitors quality control and identifies quality problems and proactively corrects them prior to the product leaving the department. • Performs biological monitoring to ensure quality and efficacy of the sterilization equipment. • Ensures all instruments and decontamination equipment are tested for bioburden residual. • Participates in a proactive quality assurance program randomly audits sample trays following established protocol documenting failures to ensure quality on the end product. • Ensures that all records and documentation are properly compiled and maintained (such as sterilization records, temperature recording, etc) Demonstrates the ability to perform and interpret efficacy test results for the sterilization process, high-level disinfection, and washer decontaminators. • Understand protocols for releasing instrumentation after sterilization and complete all required tests and documentation before a tray is released for use. • Follows up if there are variations in the process. • Accurately fills supply requests from the procedural areas and ensures items ordered are delivered speedily to the correct unit. • Actively participates in maintaining established departmental policies and procedures, objectives, and quality improvement, safety, and environmental and infection control standards. • Proactively works with team and other departments to ensure effective and efficient patient care. • Orients and precepts new team members as assigned. • Demonstrates flexibility in thinking and actions, understanding team dynamics. • Performs other related duties as assigned. Education • Required: High School Diploma or equivalentPreferred: Associates Degree Experience • Preferred: 1 year of related experience Licensure/Certification/Listing • Required: Certified Sterile Processing Technician (CSPDT) or Certified Registered Central Service Technician (CRCST) or Certified Surgical Technologist (CST).
Department: 13346 Enterprise Revenue Cycle - Wake Forest Davie NC Arrival Status: Part time Benefits Eligible: No Hours Per Week: 8 Schedule Details/Additional Information: PRN position Varies hours and days including weekends Pay Range: $20.80 - $31.20 EDUCATION/EXPERIENCE: High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred. LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. 2. Ensures all patient demographic and insurance information is complete and accurate 3. Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred 4. Verifies insurance benefits. Obtains, calculates and collects the patient's out of pocket financial liability. Requests and collects past due and present balances or estimates due 5. Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate 6. Identifies patients in need of financial assistance and refers patients to Financial Counselor 7. Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents. 8. Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans. 9. Proactively communicates issues involving customer service and process improvement opportunities to management 10. Meets productivity requirements to ensure excellent service is provided to customers 11. Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements. 12. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information SKILLS & QUALIFICATIONS: Ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements Mathematical aptitude, effective oral and written communication skills and critical thinking skills Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes. Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation Ability to handle sensitive and confidential information according to internal policies Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Experience with Microsoft Outlook, Word and Excel and ADT software Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work WORK ENVIRONMENT: Exposed to a normal office environment. Must be able to sit the majority of the workday. Occasionally lifts up to 10 lbs. Operates all equipment necessary to perform the job Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service.
The Director, Medical Group Operations for Primary Care translates strategic direction from the Executive Director into coordinated, measurable operational actions to ensure the service line functions efficiently, effectively, and in alignment with organizational strategic imperatives. This role provides senior administrative leadership across assigned practices, with accountability for operational performance, financial outcomes, standardization, and scalability. Working in a dyad relationship...
The Medical Assistant Certified delivers team-based patient care under the direction of a Provider, following established care plans that support each patient’s needs. Working under close supervision in an outpatient setting, this role performs routine clinical and administrative tasks to assist providers and the care team. The Medical Assistant helps maintain safe, timely, and efficient clinic operations by supporting daily patient care activities and workflow.Essential Job FunctionsClinical Su...
Department: 02190 WFBMG University Group Practice: Kernersville - Immediate Care Status: Full time Benefits Eligible: Yes Hours Per Week: 36 Schedule Details/Additional Information: 7p-7a x3 days a week Every other weekend Rotating Holiday schedule Pay Range: $24.10 - $36.15 Paramedic - Urgent Care Our Emergency Medicine–managed urgent care team provides care for patients of all ages—from newborns to adults—with a strong focus on pediatric expertise. We bridge the gap between primary care and the emergency department by delivering high-quality, efficient care while helping reduce unnecessary ED utilization. We foster a collaborative, team-focused environment built on communication, respect, and shared accountability. We intentionally hire individuals who align with our culture—those who lead with positivity, compassion, and empathy, and who are committed to always doing what is in the best interest of the patient. EDUCATION/EXPERIENCE: Paramedic certification from an accredited certified paramedic program, or an Associate's of Applied Science (A.A.S.) Degree in Paramedic studies or equivalent. Three years of Emergency Service experience preferred. LICENSURE, CERTIFICATION, and/or REGISTRATION: Basic Cardiac Life Support (BCLS) Applicable state-OEMS certification as EMT-P required. Advanced Cardiac Life Support (ACLS) or Pediatric Advanced Life Support (PALS) may be required within one year in select areas. Critical Care certificate or National Registry paramedic preferred. Maintains certification through affiliation with approved applicable state-OEMS education provider. ESSENTIAL FUNCTIONS: Provides patient/family centered care focusing on the physical, emotional, spiritual, cultural, religious, and environmental needs. This includes rapid evaluation of life-threatening emergencies, implementation of prescribed therapies within scope of practice, collaboration with nursing and medical team to establish treatment goals. Maintains a safe, therapeutic, and healing environment through ensuring patient privacy and responsive, respectful, accepting, and professional behavior. Utilizes and promotes the use of technology and equipment to enhance the safety of patients and staff. Communicates effectively to promote sharing of information throughout the continuum of care and as an effective member of the healthcare team. Demonstrates the ability to function in a professional setting through active participation in a professional practice model. This includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking. Acts as a patient advocate throughout the continuum of care including all patient settings and in the community. Identifies clinical priorities and initiates action to improve patient outcomes. Uses medications, treatments and protocols within the scope of practice as defined by NCOEMS, under the orders from a physician. Performs and maintains competency for point of care testing as assigned, ensuring compliance with WFBH Point of Care policies and with applicable state and federal regulations. Documents any medication and treatment rendered in the Electronic Medical Record. Provides and documents patient re-assessment in the Electronic Medical Record in accordance with hospital policy and procedure. Demonstrates high-level teamwork with other members of the Emergency Department Care team. Supports an environment of evidence-based practice/research/quality improvement initiatives Demonstrates the organization's patient promise at all times Facilitates Optimal Patient flow through the Emergency Department and ensures the safety and security of all patients. SKILLS/QUALIFICATIONS: Ability to provide direct and indirect patient care Strong oral and written communication skills Ability to work collaboratively Ability to evaluate and appropriately respond to verbal and nonverbal communication from patients in diverse stages of development, i.e. Neonates, pediatrics, adolescents, adults and geriatrics. Builds/establishes rapport with Hospital personnel, providers, patients, and visitors Ability to push stretchers, wheelchairs, carts, and equipment Communicates clearly, concisely and professionally via telephone and other automation devices Lifts and positions patients of all weights and heights using assistive devices and/or personnel as appropriate Computer skills for electronic documentation of all patient care provided Performs duties in accordance with applicable state and federal laws, local ordinances, established policies, procedure and protocols WORK ENVIRONMENT: Handles emergency or crisis situations Subject to highly stressful and crowded conditions Moderate noise environment Subject to many interruptions Handles absentee replacement on short notice Required to wear PPE Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Provides emergency care to patients according to treatment protocols in accordance with NCCEP protocols set forth by the N.C. Office of EMS (NCOEMS). Involves serving as a care team member in the Emergency Department in accordance to the Scope of Practice set forth by the Non-Traditional Practice Setting Agreement with N.C. Office of EMS and the Medical Center/hospital. Serves the following patients age categories: neonatal, pediatric, adolescent, adult and geriatric.
The Registered Nurse RN Float position involves providing flexible nursing coverage across various units and departments as needed. Operating with adaptability, this role collaborates with different healthcare teams to deliver comprehensive patient care, ensuring seamless transitions and maintaining quality standards in diverse clinical settings. Essential Job Function: • Transitions seamlessly between different nursing units and departments to provide comprehensive care and support in various medical situations. • Collaborates with interdisciplinary teams, physicians, and support staff to deliver patient-centered care and ensure effective communication across units. • Conducts thorough assessments of patients conditions and needs, tailoring care plans based on individual diagnoses and medical histories. • Responds promptly to emergencies and critical situations, offering immediate nursing care and assistance to stabilize patients. • Assists with patient placements, admissions, and transfers, utilizing knowledge of bed allocation and capacity management to ensure optimal patient flow within the medical facility. • Performs other duties as assigned. Education: • Required: Associates Degree in Nursing. • Preferred: Bachelors Degree in Nursing. Experience: • Required: 1 year as a registered nurse. • Preferred: 1 year of clinical specialty as defined by ANCC or national nursing organizations. Licensure/Certification/Listing: • Required: Registered Nurse license in North Carolina or a Compact state, BLS (CPR)-American Red Cross or AHA Healthcare Provider. If working in a critical care area, ACLS-American Red Cross or AHA Healthcare Provider is required.
The Medical Laboratory Technician II is responsible for performing, analyzing, and releasing laboratory tests on specimens to ensure accurate and reliable results by adhering to established policies and procedures. Working under direct supervision, this role is responsible for troubleshooting and maintaining complex instrumentation, prioritizing workload to meet turnaround times, and staying updated on competencies and regulatory standards. The Medical Laboratory Technician II plays a crucial role in delivering accurate and timely diagnostic information that supports patient care and treatment decisions. Essential Job Function: • Performs all processes associated with testing of laboratory specimens, ensuring adherence to established policies and procedures to ensure accurate and reliable test results. • Conducts quality control and assurance activities to maintain accuracy in specimen testing and reporting for effective diagnosis and treatment. • Maintains and troubleshoots complex instrumentation and test systems, documenting corrective actions prior to releasing testing results to contribute to reliable test outcomes. • Prioritizes duties and manages workload to meet established laboratory turnaround times for efficient patient care and treatment decisions. • Stays updated on annual competencies, continuing education assignments, and regulatory standards, ensuring compliance with safety and compliance policies and procedures. • Practices efficient use of supplies and actively participate in inventory control to maintain a cost-effective and well-equipped laboratory. • Performs other duties as assigned. Education: • Required: Associate degree in medical laboratory technology, clinical laboratory science, or chemical, physical, or biological science. Experience: • Preferred: 1 year working as a technologist in a hospital or similar physician office laboratory. Licensure/Certification/Listing: • Required: Must have Medical Laboratory Technician certification in one of the following certifications upon hire: - Medical Laboratory Technician with ASCP (American Society of Clinical Pathologists) or Medical Laboratory Technician with AMT (American Medical Technologists).
The Medical Laboratory Scientist Lead analyzes human samples, such as blood, tissue, and body fluids, to determine chemical content, cell count, drug levels, blood type, and the presence of microorganisms. This role is responsible for utilizing automated equipment and specialized instrumentation to prepare samples and perform multiple complex tests that provide valuable information on diseases. This role also guides less experienced team members through training, onboarding and answering questions. Essential Job Function: • Ensures accurate and timely analysis of specimens using various laboratory techniques to ensure positive specimen identification while maintaining proper documentations. • Performs testing of laboratory specimens (pre-analytical, analytical and post analytical) according to established laboratory policies and procedures. • Collaborates with laboratory management to develop and update standard operating procedures to ensure adherence to best practices and continuous improvement in specimen processing. • Monitors and troubleshoots equipment and testing processes, promptly addressing technical issues to minimize downtime and maintain reliable laboratory operations. • Supports the training and onboarding of new technologists to facilitate their integration into the team and ensuring consistent competency evaluations to uphold high standards of performance. • Performs other duties as assigned. Education: • Required: Bachelors Degree in medical technology, clinical laboratory science, or chemical, physical, or biological science. Experience: • Required: Four years of laboratory experience in a high complexity laboratory in designated specialty or subspecialty. Licensure/Certification/Listing: • Required: Must have Medical Technologist (MT) or Medical Laboratory Scientist (MLS) pr Specialist in Blood Bank (SBB) or Technologist in Blood Banking (BB) or Technologist in Chemistry (C) or Technologist in Hematology (H) or Technologist in Microbiology (M) or Specialist in Microbiology (SM) by ASCP or AMT (American Medical Technologists).